Dangerous

I am extremely disappointed and concerned about the safety standards at this ice rink. What should have been a fun and safe outing turned into a dangerous and upsetting experience. Advanced skaters were allowed to skate recklessly among beginners and even small children. Instead of being mindful, they were weaving through crowds, seemingly more focused on filming videos than on the safety of others. Their behavior was not only irresponsible but outright dangerous going so far as to deliberately trip and intimidate other skaters. As a result, several people were injured. My friend suffered a severe fall after being knocked, hitting her head so hard that she experienced serious confusion. Although she was initially dismissed by staff as being fine, her condition worsened, and she was later taken to the emergency unit where it was confirmed she had sustained a significant head injury. Others left with bruises and shaken confidence.

What is even more alarming is the complete lack of proper intervention. The marshals did attempt to address the situation and even escalated it to management, but nothing meaningful was done. The manager showed little concern and failed to take action, allowing the dangerous behavior to continue unchecked. This level of negligence is unacceptable. A venue that caters to the public, especially where children are involved, has a responsibility to enforce safety rules and protect its patrons. Until proper measures are put in place, I would strongly caution others before visiting.