The Balmoral Hotel Durban
Unclaimed Business
|2.3|0 Reviews (last 12 months)|This business does not respond to reviews
The Balmoral Hotel Durban
Unclaimed Business
|2.3
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 May 2025, 06:12
Ayanda is very cheeky and rude.
I stayed in Balmoral hotel in Durban from 30 Dec. On the 31st I had my first breakfast with them. The available table needed to be cleaned first as it had guests who just left. I asked for help from Ayanda who cleaned the table rushing and it was still dirty. When she was leaving the table I pointed her to a chair that was dirty. It seems she didn't like I could tell her body language.She left and after she left I saw a second chair in that table that had visible food remains. I went to call her and she came and furiously told me that but I cleaned this chair, what do you really want, then I pointed at the dirty chair and asked her if it is clean like that,she got so cheeky, she was not wearing a name tag and I asked for her name, she just kept quiet and didn't give me her name.I had to ask her colleague for her name and that's when I was told she is Ayanda. I'm not sure if this is the first complaint Balmoral hotel is receiving about her, she is so rude and cheeky. I'm not sure why is she working with customers when she cannot display any customer service skills. I will not stay at Balmoal again when that employee is stil there, before I book I will ask if she still works there.She made me regret why I chose Balmoral.
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Anonymous
1 reviews | Active since Jan 2020
22 May 2025, 06:12
Ayanda is very cheeky and rude.
I stayed in Balmoral hotel in Durban from 30 Dec. On the 31st I had my first breakfast with them. The available table needed to be cleaned first as it had guests who just left. I asked for help from Ayanda who cleaned the table rushing and it was still dirty. When she was leaving the table I pointed her to a chair that was dirty. It seems she didn't like I could tell her body language.She left and after she left I saw a second chair in that table that had visible food remains. I went to call her and she came and furiously told me that but I cleaned this chair, what do you really want, then I pointed at the dirty chair and asked her if it is clean like that,she got so cheeky, she was not wearing a name tag and I asked for her name, she just kept quiet and didn't give me her name.I had to ask her colleague for her name and that's when I was told she is Ayanda. I'm not sure if this is the first complaint Balmoral hotel is receiving about her, she is so rude and cheeky. I'm not sure why is she working with customers when she cannot display any customer service skills. I will not stay at Balmoal again when that employee is stil there, before I book I will ask if she still works there.She made me regret why I chose Balmoral.
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Anonymous
1 reviews | Active since Jan 2020
22 May 2025, 06:11
Very disappointed client
We book a conference room for our church meeting for starters we had to eat salads when we ate the main we had no salads we were told not dish as we pleased because the food will run out imagine after paying R250 per person and we were 30+ members we were so disappointed even the food was not appetizing we ate because we had hungry...not forgetting that we were booked for noon and the food came around 1pm
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Anonymous
1 reviews | Active since Jan 2020
22 May 2025, 06:11
Very disappointed client
We book a conference room for our church meeting for starters we had to eat salads when we ate the main we had no salads we were told not dish as we pleased because the food will run out imagine after paying R250 per person and we were 30+ members we were so disappointed even the food was not appetizing we ate because we had hungry...not forgetting that we were booked for noon and the food came around 1pm
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Anonymous
1 reviews | Active since Jan 2020
11 Jul 2023, 05:46
The Balmoral HOME away from home.
The Management team in especially Ms Zaheera Omar and her team went out if their way to make our stay as comfortable as possible. The Balmoral became our home away from home while attending the 9 day House and Garden expo. A definite recommendation to stay at The Balmoral with exception service and hospitality.
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Anonymous
1 reviews | Active since Jan 2020
11 Jul 2023, 05:46
The Balmoral HOME away from home.
The Management team in especially Ms Zaheera Omar and her team went out if their way to make our stay as comfortable as possible. The Balmoral became our home away from home while attending the 9 day House and Garden expo. A definite recommendation to stay at The Balmoral with exception service and hospitality.
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Anonymous
1 reviews | Active since Jan 2020
6 Jun 2023, 11:51
The Bal(Im)Moral Hotel
Shocking to say the least. Reserved a room the night before, then had to amend the dates following morning, and Booking.com won't let me change or cancel. When I queried, they said it could be changed with the Partner (Balmoral Hotel). When I called the Partner, they said it can be changed with Booking.com. Now I refuse to ever deal with Booking.com, or Balmoral Hotel, Durban again.
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Anonymous
1 reviews | Active since Jan 2020
6 Jun 2023, 11:51
The Bal(Im)Moral Hotel
Shocking to say the least. Reserved a room the night before, then had to amend the dates following morning, and Booking.com won't let me change or cancel. When I queried, they said it could be changed with the Partner (Balmoral Hotel). When I called the Partner, they said it can be changed with Booking.com. Now I refuse to ever deal with Booking.com, or Balmoral Hotel, Durban again.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2021, 20:24
Outstanding service
The service received at this hotel was outstanding. I was treated like i was the only guest. From reception to the dining area. I was so emotional when checking out, did not want to leave. I felt like I was in my own house. I arrived at 4 am but by 11 am i was a priority. They made housekeeping to stop everything that they were doing to get my room ready considering how tired I was. The hotel is very close to everything. It does not deserve to be categorized as a 4 star because the service is of 5 star. I am definitely coming back.
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Anonymous
1 reviews | Active since Jan 2020
11 Dec 2021, 20:24
Outstanding service
The service received at this hotel was outstanding. I was treated like i was the only guest. From reception to the dining area. I was so emotional when checking out, did not want to leave. I felt like I was in my own house. I arrived at 4 am but by 11 am i was a priority. They made housekeeping to stop everything that they were doing to get my room ready considering how tired I was. The hotel is very close to everything. It does not deserve to be categorized as a 4 star because the service is of 5 star. I am definitely coming back.
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2020, 12:38
Scamed by "Amoma" The Balmoral hotel and Reserve Hotels
On 20 August 2019 we booked accomodation from a hotel called Balmoral in Durban through an agency called "Amoma.com", we used this agency before in May of 2019 booking with a different hotel. we paid a sum of 5616 for 6 nights. We had booked to stay over from the 17 December to 23 December 2019. Upon arriving to our set accomodation, to our surprize we were told that the Balmoral hotel did not receive any reservation of booking because they did not do business with the agency "Amoma" anymore. when we asked why we were told that this agency "Amoma had stopped trading" therefore any booking done through this agency would be cancelled, however in order to receive a refund we would have to contact the reserve hotels for further information. We were then sent from pillar to post by the Reserve hotels, their response was that they knew nothing about a booking by the reference number we provided and that we should enquire from the "reserved" hotel and not the Reserve hotels. The so-called "Reserved" hotel denied any responsibility for this reservation. please please help us as we are currently in debt. because we proceeded to continue our holiday as it was our Wedding Anniversary month, and we did not want to travel back home 6hours away. We have a daughter who currently goes to school 5th grade, and some of this money would go to school fees, uniform and stationery. my husband is the only one currently holding a stable Job, I work Part time. This ordeal has caused some stress to our family. please help us. Till today we have not received a refund. Has anyone had the same issue?
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2020, 12:38
Scamed by "Amoma" The Balmoral hotel and Reserve Hotels
On 20 August 2019 we booked accomodation from a hotel called Balmoral in Durban through an agency called "Amoma.com", we used this agency before in May of 2019 booking with a different hotel. we paid a sum of 5616 for 6 nights. We had booked to stay over from the 17 December to 23 December 2019. Upon arriving to our set accomodation, to our surprize we were told that the Balmoral hotel did not receive any reservation of booking because they did not do business with the agency "Amoma" anymore. when we asked why we were told that this agency "Amoma had stopped trading" therefore any booking done through this agency would be cancelled, however in order to receive a refund we would have to contact the reserve hotels for further information. We were then sent from pillar to post by the Reserve hotels, their response was that they knew nothing about a booking by the reference number we provided and that we should enquire from the "reserved" hotel and not the Reserve hotels. The so-called "Reserved" hotel denied any responsibility for this reservation. please please help us as we are currently in debt. because we proceeded to continue our holiday as it was our Wedding Anniversary month, and we did not want to travel back home 6hours away. We have a daughter who currently goes to school 5th grade, and some of this money would go to school fees, uniform and stationery. my husband is the only one currently holding a stable Job, I work Part time. This ordeal has caused some stress to our family. please help us. Till today we have not received a refund. Has anyone had the same issue?
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Anonymous
1 reviews | Active since Jan 2020
1 Aug 2017, 07:29
Horrible service
<p>I had a very bad experience at your hotel</p> <p> </p> <p> </p> <p>We arrived on the 6th of July,</p> <p> </p> <p>At your reception we were kept for a whole 30 minutes debating why we have 4 rooms avail and kids could not be allowed in our rooms if it is not a family room, why did this happen because when I made the booking with bookings.com I was informed that kids would be allowed in those rooms, after much debate we were checked in.</p> <p> </p> <p>Your parking is a nitemare, there is not even a person to assist with our luggage, we had to struggle with our luggage all the way to our room, your lift is so tiny and only 1 lift for such a big hotel.</p> <p> </p> <p>Every time we left we had to struggle to get parking but the staff of the hotel parked where your customers are supposed to park,</p> <p> </p> <p>The next morning we requested a iron which we waited for nearly an hour for an iron, because as per reception there is only one iron in the hotel, is that possible, the same thing happened the Saturday and Sunday Morning.</p> <p> </p> <p>Breakfast, there were no cups at the coffee station and when we requested the coffee we had to wait a hole 10 minutes, coffee arrives and there are no teas****s had to wait another 15 minutes for a teas****.</p> <p> </p> <p>Beach Towels – every morning at 6am were requested beach towels and your reception staff will inform us that all beach towels are out really at 6am in the morning, then they would give us normal bath towels even the towels used to stand on in the shower which was so hard on a person’s body.</p> <p> </p> <p>When we departed on Sunday we requested help and again we had to wait 45 minutes for assistance. Getting to reception to check out we were charged for Beach Towels, really beach towels its more like bath towels and we had to wait for an attendant to go and look for the towels in our room before we would leave.</p> <p> </p> <p> </p> <p>I had a very unpleasant stay, and if I don’t get a reply you give me no other option but to take this further</p> <p> </p> <p> </p> <p>See below from hotel and until today 2 weeks later no reply, left several messages but still nothing</p> <p> </p> <p>Good Day Natalie,</p> <p> </p> <p>My apologies, the email address was incorrect.</p> <p> </p> <p>Please allow me to investigate the below points and get back to you accordingly.</p> <p> </p> <p>Should you have any enquiries, please do not hesitate to contact me.</p> <p> </p> <p>Kind Regards</p> <p>Thuli Bhengu</p> <p>Front Office Manager</p> <p> </p> <p>Raya Balmoral Hotel</p> <p>Tel: ********** </p> <p>Fax: ********** </p> <p>Email: ********** <p>Book Online: www.raya-hotels.com</p> <p>29° 51'18.7812" S 31° 2' 18.9132" E</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>'' Where Service Is Anything You Want It To Be''</p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
1 Aug 2017, 07:29
Horrible service
<p>I had a very bad experience at your hotel</p> <p> </p> <p> </p> <p>We arrived on the 6th of July,</p> <p> </p> <p>At your reception we were kept for a whole 30 minutes debating why we have 4 rooms avail and kids could not be allowed in our rooms if it is not a family room, why did this happen because when I made the booking with bookings.com I was informed that kids would be allowed in those rooms, after much debate we were checked in.</p> <p> </p> <p>Your parking is a nitemare, there is not even a person to assist with our luggage, we had to struggle with our luggage all the way to our room, your lift is so tiny and only 1 lift for such a big hotel.</p> <p> </p> <p>Every time we left we had to struggle to get parking but the staff of the hotel parked where your customers are supposed to park,</p> <p> </p> <p>The next morning we requested a iron which we waited for nearly an hour for an iron, because as per reception there is only one iron in the hotel, is that possible, the same thing happened the Saturday and Sunday Morning.</p> <p> </p> <p>Breakfast, there were no cups at the coffee station and when we requested the coffee we had to wait a hole 10 minutes, coffee arrives and there are no teas****s had to wait another 15 minutes for a teas****.</p> <p> </p> <p>Beach Towels – every morning at 6am were requested beach towels and your reception staff will inform us that all beach towels are out really at 6am in the morning, then they would give us normal bath towels even the towels used to stand on in the shower which was so hard on a person’s body.</p> <p> </p> <p>When we departed on Sunday we requested help and again we had to wait 45 minutes for assistance. Getting to reception to check out we were charged for Beach Towels, really beach towels its more like bath towels and we had to wait for an attendant to go and look for the towels in our room before we would leave.</p> <p> </p> <p> </p> <p>I had a very unpleasant stay, and if I don’t get a reply you give me no other option but to take this further</p> <p> </p> <p> </p> <p>See below from hotel and until today 2 weeks later no reply, left several messages but still nothing</p> <p> </p> <p>Good Day Natalie,</p> <p> </p> <p>My apologies, the email address was incorrect.</p> <p> </p> <p>Please allow me to investigate the below points and get back to you accordingly.</p> <p> </p> <p>Should you have any enquiries, please do not hesitate to contact me.</p> <p> </p> <p>Kind Regards</p> <p>Thuli Bhengu</p> <p>Front Office Manager</p> <p> </p> <p>Raya Balmoral Hotel</p> <p>Tel: ********** </p> <p>Fax: ********** </p> <p>Email: ********** <p>Book Online: www.raya-hotels.com</p> <p>29° 51'18.7812" S 31° 2' 18.9132" E</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>'' Where Service Is Anything You Want It To Be''</p> <p> </p>
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