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natalie S
Active since Aug 2017
2
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2 reviews95 months ago
Uncooked chicken at Nandos Columbine square in johannesburg south
myself and hubby went to Nandos Columbine square in Johannesburg south on Thursday and we requested our chicken to be well done, it got to the table and the chicken was still raw and the blood was clearly visible and water was seeping from the chicken, I asked for the chicken to be re cooked which they did and brought back burnt chicken, the manager did not even have the decency to come and apologise, I was so disgusted I just the left everything like that. if that is the type of service they render they will not see me there again
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108 months ago
Horrible service
<p>I had a very bad experience at your hotel</p> <p> </p> <p> </p> <p>We arrived on the 6th of July,</p> <p> </p> <p>At your reception we were kept for a whole 30 minutes debating why we have 4 rooms avail and kids could not be allowed in our rooms if it is not a family room, why did this happen because when I made the booking with bookings.com I was informed that kids would be allowed in those rooms, after much debate we were checked in.</p> <p> </p> <p>Your parking is a nitemare, there is not even a person to assist with our luggage, we had to struggle with our luggage all the way to our room, your lift is so tiny and only 1 lift for such a big hotel.</p> <p> </p> <p>Every time we left we had to struggle to get parking but the staff of the hotel parked where your customers are supposed to park,</p> <p> </p> <p>The next morning we requested a iron which we waited for nearly an hour for an iron, because as per reception there is only one iron in the hotel, is that possible, the same thing happened the Saturday and Sunday Morning.</p> <p> </p> <p>Breakfast, there were no cups at the coffee station and when we requested the coffee we had to wait a hole 10 minutes, coffee arrives and there are no teas****s had to wait another 15 minutes for a teas****.</p> <p> </p> <p>Beach Towels – every morning at 6am were requested beach towels and your reception staff will inform us that all beach towels are out really at 6am in the morning, then they would give us normal bath towels even the towels used to stand on in the shower which was so hard on a person’s body.</p> <p> </p> <p>When we departed on Sunday we requested help and again we had to wait 45 minutes for assistance. Getting to reception to check out we were charged for Beach Towels, really beach towels its more like bath towels and we had to wait for an attendant to go and look for the towels in our room before we would leave.</p> <p> </p> <p> </p> <p>I had a very unpleasant stay, and if I don’t get a reply you give me no other option but to take this further</p> <p> </p> <p> </p> <p>See below from hotel and until today 2 weeks later no reply, left several messages but still nothing</p> <p> </p> <p>Good Day Natalie,</p> <p> </p> <p>My apologies, the email address was incorrect.</p> <p> </p> <p>Please allow me to investigate the below points and get back to you accordingly.</p> <p> </p> <p>Should you have any enquiries, please do not hesitate to contact me.</p> <p> </p> <p>Kind Regards</p> <p>Thuli Bhengu</p> <p>Front Office Manager</p> <p> </p> <p>Raya Balmoral Hotel</p> <p>Tel: ********** </p> <p>Fax: ********** </p> <p>Email: ********** <p>Book Online: www.raya-hotels.com</p> <p>29° 51'18.7812" S 31° 2' 18.9132" E</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>'' Where Service Is Anything You Want It To Be''</p> <p> </p>
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