WN
Welile N
Active since Dec 2019
54
Reviews
0
Industries
Reviews
54 reviews1 month ago
What a rude experience from Samkelisiwe
I called Discovery lodge a query on 6 May 2026 and my call was attended by Samkelisiwe .After explaining my query , she asked me to stay on the line. She said she is walking to her manager to get the query resolved and promised to be brief whilst I wait. That was tbe last time I heard from her as she put me on silent hold for more than 30 minutes and the call was eventually disconnected from her side. This is so unprofessional of her to leave a client on the line, without checking me if I'm still comfortable holding. I would like this to be investigated properly and necessary corrective action be taken.She does not deserve to be part of your team. She has no regards for customer service. The question is how many more clients has she done the same thing.
2 replies
1 month ago
Dischem Carnival Mall Dispensary service sucks
Service at Dischem Carnival Mall , specifically at Dispensaty is too slow. Consultants are too relaxed and do not have a sense of urgency
0 replies
1 month ago
Dispensary Service su ks
Service at Dispensary too slow, Consultants are too relaxed and don't have sense of urgency
0 replies
2 months ago
Standard bank Gandhi Precinct.No go area otherwise you will regret
I went to standard bank offices in Gandhi Square Precinct.Tthat thing must be closed or standard bank must conduct anonymous checks/ visits what it's customers are going through. There is no sense of urgency there, staff are relaxed, taking time as if they are in a go slow. If they are tired they must leave and let people who know what customer service is about be given an opportunity to service clients. I went there during my lunch time to request a card.There were about 5 people in front of me, but by the time I left the office was full, not because the office is busy but because of their slowness. There is a lady who is light in complexion, she was with one client from the time I got there up until I gave up and decided to leave. I left without getting any service because my lunch time was over. The other lady who was sitting at a middle booth was busy attending to her froends. Two people came in and went straight to her without getting into the queue, and she spent close to 10 minutes with each one of them.. When ai eventually decided to leave I reported to the guy who welcome clients as they walk in and told him that my time is up and ai have to leave, I complained about slowness to him but he did not show any willingness to resolve the situation, it felt that it was normal for customers to leave because of long waiting time. Serious measures must be taken against a manager f there is one. That team os not committed to customer services at all and they are potratlting a very bad image about the brand. Its sad to see what staff on the ground are doing to throw the company name into the mud whilst Directors and Senior managers are working hard to improve customer experience
1 reply
2 months ago
Worst service ever experienced from this Guest House
Premiere Guest House Bloemfontein I'm warning you stay away, the treatment in this place is terrible.No respect at all for guests, this is not a joke. Got there, there reception is stuffy smelling cigarette. They gave me keys and WIFI code, When I got to the room, the WIFI is not working. I went back to the reception area, the guys Name is called Martin, told me that sometimes the WiFi works sometimes it doesn't, he doesn't know how these things work, he can't help. The worse experience was breakfast, their breakfast starts at 07:30 I was there at 07:40 the breakfast area was locked with no signs of anyone. I had to go and knock at the main house Guest what the Martin guy told me, he didn't apologise, when I asked why wasbrrakfast not served on time, he said he overslept. When I asked is that good enough reason, he asked me "my friend have you not overslept in your entire life" This was the worst experience of my life. Stay away please, you might get worse experience than mine Their juice is OROS, this is not a joke.. Listen to this, there is a toilet inside the breakfast area. The cleaner got to the toilet, sounded like she had a running stomach, she was ****ing loudly and nice eating at that time. I really felt like a begger who asked for a place to sleep. This place made hate guests houses, I know there are good ones out there.
0 replies
3 months ago
Worst Service
Liberty Life staff and line managers are failing clients, they make promises and do not keep ro their promise. My policy did not debit for 1 month. They gave me options to pay the outstanding premium by either making a special debit or double debit on the next debit order date. I authorised them to make a special debit order.whixh they have to date not done. Instead today they send me a very long email informing me that they have not received premium. Can they send this email to all employees including the Sipervised who promised me that my account will be debited in 48 hout
1 reply
4 months ago
Poor and Reckless Service from Liberty Life
I instructed liberty life to process a special debit order following 1 unpaid premium. I spoke to azukiswa on 6 February but to date that hasn't happened.If they cannot execute such a simple administrative request., how much more when they have to process a claim
1 reply
4 months ago
Useless Miway Supervisor
Bonolo Maluka is a useless Team Leader/ Supervisor from Miway.I took Miiway car insurance and when I took it I already had Tracker on my vehicle.I kept getting messages that I''m not covered for Hijacking and Theft because I did not submit my Tracker report.I spoke to this Supervisor in order to understand what do I need to do to ensure that my car is covered. She said I must send them my Tracker certificate. I asked her for an email address where I should send it, she said she will send me a blank email to which I can reply and attach the Tracker certificate. I've got my certificate ready and she is not sending me the email. Can you imagine the risk that she is exposing me to, what if the insured event occures whilst she is sitting and idling on a blank email. How much time does it take to send a blank email. Is she the right person for the position that she occupies, you judge for yourself.I think her interest in the position she is at are more personal than customer centric.
1 reply
4 months ago
Unfriendly Nurse at Lancet Boshelong Hospital in Vosloorus
Frontline staff was excellent, but tbe nurse who drew blood samples was not.Her surname is Sibiya not sure if her first name is Nonhlnhla.She is so rough with the needle and it was painful throughout the process.I have drawn blood ma y times before and I normally feel the pain when the needle goes in after that I dont feel anything but with her the whole process was painful.When I brought it to her attention she was defensive and told me that I'm the first person to complain about pain.She did not apologize.I have no reason to **** a pain.Next time I will refuse to be drawn by her, can you please supervise her work and offer cou hing where necessary.Also work on her unfriendly attitude.
2 replies
4 months ago
The Consultant was f...
The Consultant was friendly and audible, she has sound knowledge of the product and she clearly guided me on how to do online inspection
1 reply
Review Distribution
5 Star
2 (3.7037037037037037%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.8518518518518519%)
1 Star
51 (94.44444444444444%)