Teneo Online School
Verified Business
|4.8|285 Reviews (last 12 months)|Responds in 4h 32m
Teneo Online School
Verified Business
|4.8
285 Reviews (last 12 months)
Responds in 4h 32m
Rated in:
Scores reflect the Overall AI Score for each category
Teneo Online School
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Teneo Online School is widely praised for transforming students' academic journeys through flexible online learning, dedicated teachers, and recorded lessons that allow learning at one's own pace. Parents repeatedly highlight academic improvements, safer environments away from bullying, and confidence-building structures. A minority of reviews flag administrative communication breakdowns, rigid fee policies, and over-reliance on AI bots when human support is needed.
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 19m
TrustIndex
10
Perfect Score
Ranking
#1
in Schools
Reply Time
4h 32m
NPS Score
85
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 19m
Sep '25 - Aug '26
Based on recent customer reviews, Teneo Online School is widely praised for transforming students' academic journeys through flexible online learning, dedicated teachers, and recorded lessons that allow learning at one's own pace. Parents repeatedly highlight academic improvements, safer environments away from bullying, and confidence-building structures. A minority of reviews flag administrative communication breakdowns, rigid fee policies, and over-reliance on AI bots when human support is needed.
Teneo Online School's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Teachers are repeatedly named and praised for being patient, dedicated, and inspiring. Parents and learners describe lecturers like Mrs Mare, Ms Green, and Ms Steyn as transformative, offering extra lessons, personalised feedback, and genuine emotional support that drives measurable academic improvement.
The most common complaint about Teneo Online School, based on Hellopeter's AI analysis of recent customer reviews, is Administration, Registration & Communication. While registration is often described as seamless and swift, a recurring minority report unreachable support, AI chatbots that loop endlessly, ignored emails, and unresolved tickets. Communication breakdowns escalate during term starts and after children have graduated.
Teneo Online School scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Colleges & Universities, compared to the Colleges & Universities industry average of 3.2. Their strongest theme is Teaching Quality (4.6); their weakest is Fees & Refunds (3.7). The top AI-rated Colleges & Universities business on Hellopeter is HyperionDev (4.5). How is the AI Score calculated? →
Teneo Online School has a TrustIndex of 10 out of 10 on Hellopeter, based on 285 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 1 hour 19 min. Hellopeter has tracked Teneo Online School across 756 total reviews. How is the TrustIndex calculated? →
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