Poor Disappointing service received

I am extremely frustrated with the poor service and harassment I have experienced from Telkom regarding a WiFi contract that was cancelled in February 2026.

I took out a WiFi contract with Telkom after seeing an adverti*****t for “unlimited and uncapped WiFi” including a WiFi router.

On the first day, only the SIM card was delivered by courier. I refused delivery because the router was supposed to be included. Two days later, the router was delivered with the SIM card. However, the SIM only had 2GB of data loaded on it and was NOT uncapped or unlimited as advertised.

I immediately contacted the consultant and requested cancellation of the contract because the service delivered was not what was advertised. Telkom then arranged their own courier to collect the router and SIM card from me. The contract was cancelled the very same day that the equipment was returned to Telkom. It was also logged on my Experian report as “contract cancelled”.

Despite this, Telkom has continued deducting R85 debit orders from my bank account every month. I stopped the debit order because I do not owe Telkom anything.

To make matters worse, I receive threatening SMS messages DAILY from debt collectors claiming I owe amounts of R170 and R282.70. I have spent HOURS trying to resolve this issue:

* I spent more than 2 hours on the phone with Telkom in one day * I spoke to 8 different agents and nobody could assist me * I went to the Telkom store at Kolonnade Shopping Centre and they told me they cannot help me and that I must call customer care

Nobody at Telkom is willing or able to assist.

Today I received SMS messages threatening legal action, stating: “Notice of judgement - summons will be served and court order granted to recover R170 and R282.70.”

This is unacceptable harassment for an account that was cancelled immediately. I had the router for ONE DAY only before cancelling, and Telkom collected it the following Monday.

I do not owe Telkom any money.

I want:

1. Immediate confirmation that this matter is closed 2. All collection activity stopped 3. Any negative listings removed 4. Written confirmation that my account balance is zero

This entire experience has been shocking and extremely stressful.