Tech5 Group
2.4|162 reviews
R
Ramokone
1 reviews | Active since Member
10 May 2026, 11:01
WiFi connection
I’m extremely frustrated that my WiFi connection is down again for the second time in less than three months. For a service that charges such a high monthly premium, this level of unreliability is completely unacceptable. What makes this even more disappointing is being told that “a ticket will be logged” and that the issue will only be attended to within three working days. In today’s environment, where reliable internet is essential for work, communication and daily life.
Helpful (0)
Replies (1)0
Replies (1)Tech5 Group's replyOfficial
11 May 2026, 14:28We sincerely apologise for the repeated outages and the frustration this has caused, especially given how essential reliable internet is for your daily life and work. We understand that waiting 2–3 business days for a fault to be repaired is the standard turnaround time set by the FNO, though we realise how inconvenient this can be, and we regret the discomfort it has caused you.
We want to review your case thoroughly and provide clearer communication. Please email us at [email protected] with your account details so we can prioritise your situation and work toward a better resolution.
We want to review your case thoroughly and provide clearer communication. Please email us at [email protected] with your account details so we can prioritise your situation and work toward a better resolution.
Best regards,
Tech5 Group's reply11 May 2026, 14:28
Official
We sincerely apologise for the repeated outages and the frustration this has caused, especially given how essential reliable internet is for your daily life and work. We understand that waiting 2–3 business days for a fault to be repaired is the standard turnaround time set by the FNO, though we realise how inconvenient this can be, and we regret the discomfort it has caused you.
We want to review your case thoroughly and provide clearer communication. Please email us at [email protected] with your account details so we can prioritise your situation and work toward a better resolution.
We want to review your case thoroughly and provide clearer communication. Please email us at [email protected] with your account details so we can prioritise your situation and work toward a better resolution.
Best regards,