Tech5 Group
2.4|162 reviews
PP
Philisiwe P
1 reviews | Active since Member
06 May 2026, 16:29
Bad service
I’ve been without WiFi for 7 weeks and this has been extremely frustrating. I requested a refund, but instead of resolving the issue, I keep getting passed around—from Zoom support to Tech5—without any clear solution or accountability. The lack of communication and proper assistance is unacceptable. I just want this resolved or my refund processed as requested.
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Replies (1)Tech5 Group's replyOfficial
11 May 2026, 14:27We sincerely apologise for the prolonged frustration you've experienced. Our investigation confirms that extended outages in your area caused the lack of connection, and we are sorry for being passed between support teams without a clear resolution. This is not the level of service you deserve.
We acknowledge that our communication during major outages has fallen short. Moving forward, we are committed to keeping you better informed when area-wide issues occur, while both Tech5 and Zoom work diligently to restore service.
If you still feel your case remains unresolved, we urge you to email us at [email protected] so we can discuss your situation in greater detail and work toward a fair outcome.
We acknowledge that our communication during major outages has fallen short. Moving forward, we are committed to keeping you better informed when area-wide issues occur, while both Tech5 and Zoom work diligently to restore service.
If you still feel your case remains unresolved, we urge you to email us at [email protected] so we can discuss your situation in greater detail and work toward a fair outcome.
Best regards,
Tech5 Group's reply11 May 2026, 14:27
Official
We sincerely apologise for the prolonged frustration you've experienced. Our investigation confirms that extended outages in your area caused the lack of connection, and we are sorry for being passed between support teams without a clear resolution. This is not the level of service you deserve.
We acknowledge that our communication during major outages has fallen short. Moving forward, we are committed to keeping you better informed when area-wide issues occur, while both Tech5 and Zoom work diligently to restore service.
If you still feel your case remains unresolved, we urge you to email us at [email protected] so we can discuss your situation in greater detail and work toward a fair outcome.
We acknowledge that our communication during major outages has fallen short. Moving forward, we are committed to keeping you better informed when area-wide issues occur, while both Tech5 and Zoom work diligently to restore service.
If you still feel your case remains unresolved, we urge you to email us at [email protected] so we can discuss your situation in greater detail and work toward a fair outcome.
Best regards,