Tech5 Group
2.4|162 reviews
BJ
Brandon J
1 reviews | Active since Member
31 Mar 2026, 08:32
37.55% hike for a broken service & holding my fiber line hostage
"Do not use this company. Tech 5 Group hiked my fee by 37.55% (R799 to R1,099) with only 4 days' notice, a deliberate 'notice trap' to squeeze an extra month out of me.
Technical performance is a joke. I’m seeing chronic IPC congestion and DNS resolution issues, YouTube takes 5 minutes to even start, a clear sign of over-contended bandwidth and a total failure to maintain peering at NAPAfrica.
Management admitted they are refusing to trigger a 'Release Ownership' in the Openserve B2B portal just to dodge their own wholesale costs. They are holding my fiber line hostage and sabotaging my home business to protect their margins. They’ve breached the CPA and ISPA code of conduct. If you need a provider that actually understands networking and consumer law, look elsewhere. (Ref Ticket: #012917)"
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Replies (1)Tech5 Group's replyOfficial
22 Apr 2026, 14:09Thank you for the detailed feedback and for sharing your ticket number. We sincerely apologise for the frustration caused by the pricing notice, the network performance issues, and the difficulty you’ve experienced with your Openserve transfer request. This is not the level of transparency or service we strive to provide.
If you feel your case was unsatisfactory and require further assistance on the matter, please email us at [email protected] with your account details so our management team can prioritise your matter and work toward a fair resolution.
If you feel your case was unsatisfactory and require further assistance on the matter, please email us at [email protected] with your account details so our management team can prioritise your matter and work toward a fair resolution.
Best regards,
Tech5 Group's reply22 Apr 2026, 14:09
Official
Thank you for the detailed feedback and for sharing your ticket number. We sincerely apologise for the frustration caused by the pricing notice, the network performance issues, and the difficulty you’ve experienced with your Openserve transfer request. This is not the level of transparency or service we strive to provide.
If you feel your case was unsatisfactory and require further assistance on the matter, please email us at [email protected] with your account details so our management team can prioritise your matter and work toward a fair resolution.
If you feel your case was unsatisfactory and require further assistance on the matter, please email us at [email protected] with your account details so our management team can prioritise your matter and work toward a fair resolution.
Best regards,