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takealot.com
Claimed Business
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Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, takealot.com is facing significant customer dissatisfaction across all core service areas. Customers report persistent issues with delivery reliability, refund processing, product quality, and customer support accessibility. While some positive experiences exist around occasional fast deliveries and helpful individual agents, the overall sentiment reflects a steep decline in service standards, with many long-time loyal customers indicating they are switching to competitors like Amazon.
TrustIndex
2.2
Jul '25 - Jun '26
Based on recent customer reviews, takealot.com is experiencing significant service deterioration across multiple touchpoints. Customers describe widespread issues with delivery reliability, returns handling, and product authenticity, while customer service accessibility has become a major pain point. Positive experiences exist but are increasingly rare, with loyal long-term customers expressing they are switching to competitors like Amazon, Temu, and Shein due to recurring failures.
The most common complaint about takealot.com, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (1.1) shows severe failures with unreachable call centres, unresponsive email channels, chatbots that loop endlessly, and agents who provide scripted responses without resolution. Customers report being passed between consultants with no accountability or escalation paths to management.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I refer to the Takealot credit, I app**** for credit at Takealot all was perfect, perfect service, Staff friendly all was good. But they discriminate against people. They declined my application due to me having an green ID book. Just because an AI cannot verify. I am sure there is many ways to verify a person, even SARS ask you for a photo with your ID... And when you query now they ignore you, don't know what happened to the service now.
1 reviews | Active since Jan 2020
I refer to the Takealot credit, I app**** for credit at Takealot all was perfect, perfect service, Staff friendly all was good. But they discriminate against people. They declined my application due to me having an green ID book. Just because an AI cannot verify. I am sure there is many ways to verify a person, even SARS ask you for a photo with your ID... And when you query now they ignore you, don't know what happened to the service now.
1 reviews | Active since Jan 2020
Takealot delivery is the worst service ever, I was scheduled for delivery on Tuesday the 26th of May, today is Thursday no order has been delivered. Even their X messages aren’t being attended to. I suggest anyone to opt for collection not delivery. Unfortunately they do this to black customers they will never delay their deliveries to white customers it’s a well known issue
1 reviews | Active since Jan 2020
Takealot delivery is the worst service ever, I was scheduled for delivery on Tuesday the 26th of May, today is Thursday no order has been delivered. Even their X messages aren’t being attended to. I suggest anyone to opt for collection not delivery. Unfortunately they do this to black customers they will never delay their deliveries to white customers it’s a well known issue
1 reviews | Active since Jan 2020
I placed an order, the order was scheduled to be delivered on the 27 May 2026. I then received an email that my replacement order was placed, which i did not do, but was due to damaged items. Majority of the order was to be delivered on the 27th before 17h00. Takealot did not deliver then i received a SMS at 17h00 that my order was delivered at 16h30 and signed by myself. I then called them on the 28th to inform them that the item has not been been delivered. I was informed that they cannot give me a turnaround time for the issue to be resolved but they will try to have feedback by the end of the day. I am now inconvenienced because Takealot drivers deliver parcels and do not confirm if they are delivering to the correct person, and to lie in the sms and say the item was delivered to me by name is very deceiving.
1 reviews | Active since Jan 2020
I placed an order, the order was scheduled to be delivered on the 27 May 2026. I then received an email that my replacement order was placed, which i did not do, but was due to damaged items. Majority of the order was to be delivered on the 27th before 17h00. Takealot did not deliver then i received a SMS at 17h00 that my order was delivered at 16h30 and signed by myself. I then called them on the 28th to inform them that the item has not been been delivered. I was informed that they cannot give me a turnaround time for the issue to be resolved but they will try to have feedback by the end of the day. I am now inconvenienced because Takealot drivers deliver parcels and do not confirm if they are delivering to the correct person, and to lie in the sms and say the item was delivered to me by name is very deceiving.
1 reviews | Active since Jan 2020
Takealot is pathetic ordered items before paying they were in stock 2 days after pay there was no stock . My order has been delayed 4 times so far . If i phone them tell me the problem is with the people they buy the stock that is not our problem we did not buy from the 3rd party we bought from takealot . I have been waiting 3 weeks for my order and the estimated delivery is set for the 9th of june another 2 weeks from now . I won't advise any one that is in n hurry to purchase from them . Even shein and temu that ships from china gives better and faster service . I really hope that there is not other customers waiting almost a month for products that should have been delivered within 3 to 5 working days as stated on their website . Won't buy anything of takealot again .
1 reviews | Active since Jan 2020
Takealot is pathetic ordered items before paying they were in stock 2 days after pay there was no stock . My order has been delayed 4 times so far . If i phone them tell me the problem is with the people they buy the stock that is not our problem we did not buy from the 3rd party we bought from takealot . I have been waiting 3 weeks for my order and the estimated delivery is set for the 9th of june another 2 weeks from now . I won't advise any one that is in n hurry to purchase from them . Even shein and temu that ships from china gives better and faster service . I really hope that there is not other customers waiting almost a month for products that should have been delivered within 3 to 5 working days as stated on their website . Won't buy anything of takealot again .
1 reviews | Active since Jan 2020
Very disappointed with this service. My order was supposed to be delivered today and no one contacted me at all regarding any delay. Instead, I received a message claiming that I was “unavailable,” which is completely untrue as no delivery attempt or call was ever made. This order is extremely urgent, and the lack of communication and poor service has been incredibly frustrating. I expected much better professionalism and customer care.
1 reviews | Active since Jan 2020
Very disappointed with this service. My order was supposed to be delivered today and no one contacted me at all regarding any delay. Instead, I received a message claiming that I was “unavailable,” which is completely untrue as no delivery attempt or call was ever made. This order is extremely urgent, and the lack of communication and poor service has been incredibly frustrating. I expected much better professionalism and customer care.
1 reviews | Active since Jan 2020
I bought a shoe rack at Takealot in April 2026. Upon arrival, I stored it since I was due to move in May 2026. I opened the item when I was at the new address 6 weeks later, only then did I realize that the item was wrong; it was what looked like a desk, far from the shoe rack I ordered. I immediately logged an exchange, and the system allowed it since the warranty was listed for 6 months post-purchase date. The return was dropped off at one of the pickup centres, and 2 days later, an email reply was received stating that the return was past 30 days. They will be returning the item to an address that I have moved from, and I do not receive it, they will deem it abandoned and destroy it. The nerve!. Zero accountability for sending the wrong item and the condescending response. I am super annoyed.
1 reviews | Active since Jan 2020
I bought a shoe rack at Takealot in April 2026. Upon arrival, I stored it since I was due to move in May 2026. I opened the item when I was at the new address 6 weeks later, only then did I realize that the item was wrong; it was what looked like a desk, far from the shoe rack I ordered. I immediately logged an exchange, and the system allowed it since the warranty was listed for 6 months post-purchase date. The return was dropped off at one of the pickup centres, and 2 days later, an email reply was received stating that the return was past 30 days. They will be returning the item to an address that I have moved from, and I do not receive it, they will deem it abandoned and destroy it. The nerve!. Zero accountability for sending the wrong item and the condescending response. I am super annoyed.
1 reviews | Active since Jan 2020
They do not honor their delivery dates. My son's birthday presents were supposed to be delivered today, his birthday is on Saturday. Today the delivery dates changed to next week. I won't trust them with my orders again. Very disappointed!
1 reviews | Active since Jan 2020
They do not honor their delivery dates. My son's birthday presents were supposed to be delivered today, his birthday is on Saturday. Today the delivery dates changed to next week. I won't trust them with my orders again. Very disappointed!
takealot.com has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 3,183 reviews in the last 12 months. Hellopeter has tracked takealot.com across 34,174 total reviews. How is the TrustIndex calculated? →