Poor Service & Outstanding Refund – Tactical Distributors South Africa

❗❗ Poor Service & Outstanding Refund – Tactical Distributors South Africa ❗❗

I’m sharing my experience in the hope of getting assistance and to make others aware.

On 04/03/2026, I placed an order (Order #38041) with Tactical Distributors South Africa after confirming availability with their Boksburg branch. I spoke to Alec, provided the exact product number from their website, and was advised to proceed with the order even though it wasn’t in stock — I was told they would source it for me.

Less than 4 hours later, I received an email from Arene informing me that the product had been discontinued and that they would look for an alternative. I declined and requested a refund instead, as I wanted that specific product.

I promptly completed and returned the refund request form. I was told refunds are processed on Fridays or Saturdays and would take 1–5 days.

To date, I have:

Not received my refund Sent multiple follow-up emails with no response Been told my query is handled by Nikita Berry, with zero feedback or communication

I then contacted the Boksburg branch again. Alec advised me to send a WhatsApp so he could escalate the matter — which I did. Days passed with no feedback. After following up again, I was told to contact the General Manager, Marc Schatz.

Unfortunately:

Calls to Marc go unanswered WhatsApp messages are ignored Emails remain unanswered

This level of service is unacceptable. I have been patient and followed every process required, yet I am being completely ignored.

I am simply requesting my refund that is long overdue.

If anyone from Tactical Distributors South Africa sees this, please resolve this matter urgently.