Extremely bad after sales & ****ty managers

Please check all stock recieved from this distributor.

These people are distributors and you are their resellers... But be prepared as a reseller, for your stock not to be returned, they look for any reason not to credit, similair to insurance companies.

We had acquired some stock, however the stock was not collected by our client and we returned the items the following day, upon returning, they say the Box of a CPU cooler is slightly torn and they are unable to credit the item

they themselves take no photos of stock before it arrives to us, but will be quick to make the accusation a tear happened while the item was with you but unable to prove it was sent in perfect condition

Under their statement, no stock can leave their dispatch with a torn box - like their staff take extra initiative to check packaging.

additionally, many manufacturers seal their packaging with a seal or sticker, these boxes have zero stickers and no seal.

News, you just don't wanna hear as a reseller.

As a reseller, a distributor should be prepared for returns, but not this distributor

The account managers at this company think they are CEOs of syntech, it's their way or no way according to them.

We deal with the big 5 ITC Companies and we have never encountered a company like syntech which is this problematic.

The review is simply a genuine representation of the service received from this business which is unfortunate because as a business owner,

There are 3 things which must be respected above all: 1. Your companies brand name 2. Self respect for you as the owner 3. Respect for your staff's ability and time.

Syntech does not value any of these key points.

The sales manager is an absolute b*$#h who thinks she runs syntech.

The sales person - Mayuri, is quite a pleasant person to deal with and speak to, it is her manager who is a complete and total wreck of a person.

To give you an idea of the sales manager you'll deal with, Kathleen you can hear the call recording

https://drive.google.com/file/d/1GjnLivgsxEDdA0UJTfcndHl6NE_PQKYH/view?usp=sharing

As you can tell after listening - it's a loud mouth and wants to talk above you. Best not to deal with entitled woman like this.

This company likes to push their agenda onto you, and as a reseller you will only know at a time of refund exactly what company you are dealing with.

make sure whatever item you are ordering from them, that it lasts forever because a refund will be treated like an insurance policy claim.

Probably someone at their company tore the box and probably said to themselves, it wasn't me ✌️

Now because of this, the reseller is responsible.

The distributor will indeed see a reduction of sales from us, as we slowly disable their products on our website.

We have no intention to put our highly valued customers through syntechs drama.

The day my clients have a return, is the day I will have a serious problem with syntech.