Swiss Air
Unclaimed Business
|1.4|5 Reviews (last 12 months)|This business does not respond to reviews
Swiss Air
Unclaimed Business
|1.4
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.4|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 20:04
Emotionally disappointing lack of service
Terrible terrible experience. Between booking.com and airline they have cancelled our CT to JHB leg to get from JHB to UK. Between airline and booking.com no accountability has been taken nor when the flight was cancelled were we even credited. We have 2 family weddings within days of one another. Regardless of policies as customer service one would expect thinking out of the box and simply doing a commercial gesture to book the cheapest leg they have cancelled as a gesture of goodwill which as an attorney we do daily in logistics. This is going to amount to 30k loss in travel fees paid
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 20:04
Emotionally disappointing lack of service
Terrible terrible experience. Between booking.com and airline they have cancelled our CT to JHB leg to get from JHB to UK. Between airline and booking.com no accountability has been taken nor when the flight was cancelled were we even credited. We have 2 family weddings within days of one another. Regardless of policies as customer service one would expect thinking out of the box and simply doing a commercial gesture to book the cheapest leg they have cancelled as a gesture of goodwill which as an attorney we do daily in logistics. This is going to amount to 30k loss in travel fees paid
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 17:58
Swiss Air Lost My Luggage – No Accountability, No Urgency, Terrible Experience
I had an extremely disappointing experience with Swiss Air. I arrived in Zurich on 22 March with a connecting flight to Geneva, followed by a transfer to Val d’Isère — a destination with temperatures reaching -10°C. Upon arrival, I discovered that my luggage had been lost. I immediately filed a report at the airport and provided my hotel address, expecting my luggage to be delivered promptly. However, no effort was made to get my belongings to me. I was left stranded in freezing conditions with absolutely nothing but the clothes on my back. As a result, I was forced to spend a significant amount of money on essential clothing and equipment just to cope with the weather. This completely disrupted my holiday and caused unnecessary stress and financial strain. After four days with no communication or updates, the only reason I eventually received my luggage was due to friends who happened to be arriving in Geneva .They had to physically go to the lost and found department to retrieve my bag on my behalf — something Swiss Air should have handled from the start. I then lodged a formal complaint via the Swiss Air app and email. On 29 March, I received a response stating that they would “contribute” towards my experience. I promptly sent through all required banking details, yet to date, I have received no further communication or resolution. The lack of urgency, accountability, and basic customer service is unacceptable. Being left without luggage in freezing conditions is not a minor inconvenience — it is a serious failure. I am still out of pocket and waiting for a proper response and reimbur*****t. I would strongly caution others when flying with Swiss Air based on this experience.
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Anonymous
1 reviews | Active since Jan 2020
4 Apr 2026, 17:58
Swiss Air Lost My Luggage – No Accountability, No Urgency, Terrible Experience
I had an extremely disappointing experience with Swiss Air. I arrived in Zurich on 22 March with a connecting flight to Geneva, followed by a transfer to Val d’Isère — a destination with temperatures reaching -10°C. Upon arrival, I discovered that my luggage had been lost. I immediately filed a report at the airport and provided my hotel address, expecting my luggage to be delivered promptly. However, no effort was made to get my belongings to me. I was left stranded in freezing conditions with absolutely nothing but the clothes on my back. As a result, I was forced to spend a significant amount of money on essential clothing and equipment just to cope with the weather. This completely disrupted my holiday and caused unnecessary stress and financial strain. After four days with no communication or updates, the only reason I eventually received my luggage was due to friends who happened to be arriving in Geneva .They had to physically go to the lost and found department to retrieve my bag on my behalf — something Swiss Air should have handled from the start. I then lodged a formal complaint via the Swiss Air app and email. On 29 March, I received a response stating that they would “contribute” towards my experience. I promptly sent through all required banking details, yet to date, I have received no further communication or resolution. The lack of urgency, accountability, and basic customer service is unacceptable. Being left without luggage in freezing conditions is not a minor inconvenience — it is a serious failure. I am still out of pocket and waiting for a proper response and reimbur*****t. I would strongly caution others when flying with Swiss Air based on this experience.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 13:44
Refusal to comply with EU Regulation 261/2004
Very disappointing experience with Swiss International Air Lines. Flight LX1111 arrived about 24 hours late at my final destination, causing me to miss my long-haul connection and lose a full professional working day. Under EU Regulation 261/2004, €600 compensation is clearly due for this length of delay on a long-distance EU-originating journey. Instead of providing proper evidence, Swiss keeps hiding behind a vague “airport restriction” without any documentation. They offered only CHF 47.70, which is completely inadequate given the disruption. The delay was bad enough — but the refusal to respect clear passenger rights and the lack of transparency is worse. I am now escalating the matter to the relevant authorities. Would not recommend.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 13:44
Refusal to comply with EU Regulation 261/2004
Very disappointing experience with Swiss International Air Lines. Flight LX1111 arrived about 24 hours late at my final destination, causing me to miss my long-haul connection and lose a full professional working day. Under EU Regulation 261/2004, €600 compensation is clearly due for this length of delay on a long-distance EU-originating journey. Instead of providing proper evidence, Swiss keeps hiding behind a vague “airport restriction” without any documentation. They offered only CHF 47.70, which is completely inadequate given the disruption. The delay was bad enough — but the refusal to respect clear passenger rights and the lack of transparency is worse. I am now escalating the matter to the relevant authorities. Would not recommend.
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Anonymous
1 reviews | Active since Jan 2020
26 Jul 2025, 12:43
SWISS Air customer service - non existent
Terrible customer service and system errors on the booking portal. I booked a flight, and when changing from economy lite to standard economy, the system had changed my departure date. Contacted the airline and asked for assistance, and despite it being a system error, they refused to provide any help in sorting the matter and insisted that the only way it could change is if I paid for a flight change for a ridiculous amount of money. On top of it, the return layover is 12h, and upon asking what the options are to occupy your time with the long layover, nothing is provided. Not an exit, not a meal, no customer service at all. Each request was met with a hard no and zero urgency to see to basic customer support, immediately regret the decision to have booked a flight with them.
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Anonymous
1 reviews | Active since Jan 2020
26 Jul 2025, 12:43
SWISS Air customer service - non existent
Terrible customer service and system errors on the booking portal. I booked a flight, and when changing from economy lite to standard economy, the system had changed my departure date. Contacted the airline and asked for assistance, and despite it being a system error, they refused to provide any help in sorting the matter and insisted that the only way it could change is if I paid for a flight change for a ridiculous amount of money. On top of it, the return layover is 12h, and upon asking what the options are to occupy your time with the long layover, nothing is provided. Not an exit, not a meal, no customer service at all. Each request was met with a hard no and zero urgency to see to basic customer support, immediately regret the decision to have booked a flight with them.
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Anonymous
1 reviews | Active since Jan 2020
2 Jul 2025, 09:24
No service for valuables and compensation after a Swiss Air Flight from Paris to Johannesburg.
I was flying from Paris (22 June 2025) on flight LX0645 with booking code YAA7NU to Zurich and then within and hour flying to Oliver Thambo in Johannesburg. Departure was 19:35, but was delayed for an hour and half. While waiting the lady at the counter told me to check in my hand luggage as there were not enough storage space. I was not happy at all to do that, as I told her it is not locked and I intended to keep it with me at all times - all my valuable jewelry as well as my Ray Ban sunglasses and Reading glasses were in there. She took my bag and said it will be fine. When I arrived home in Johannesburg, I found that literally all my jewelry (Mabé pearl earrings and necklace) ; Swarovsky Neclace and all other with them were ******, as well as the glasses. I have send an email to Swiss Air and Florence Ofati Consultant for Customer Feedback Services / R1S have send the following reply: (Although I realize the inconvenience you had, I count on your understanding that I am unable to give you a different answer). I am certainly not happy with Swiss Air: I was forced to check in my hand luggage, although I said it was not locked and do not feel comfortable to check it in. I have flown a few times with Swiss Air and always said their service and food on the plane are outstanding - but this leaves me with a sour feeling, as this was jewelry I bought back in 1980 and cannot replace them!!
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Anonymous
1 reviews | Active since Jan 2020
2 Jul 2025, 09:24
No service for valuables and compensation after a Swiss Air Flight from Paris to Johannesburg.
I was flying from Paris (22 June 2025) on flight LX0645 with booking code YAA7NU to Zurich and then within and hour flying to Oliver Thambo in Johannesburg. Departure was 19:35, but was delayed for an hour and half. While waiting the lady at the counter told me to check in my hand luggage as there were not enough storage space. I was not happy at all to do that, as I told her it is not locked and I intended to keep it with me at all times - all my valuable jewelry as well as my Ray Ban sunglasses and Reading glasses were in there. She took my bag and said it will be fine. When I arrived home in Johannesburg, I found that literally all my jewelry (Mabé pearl earrings and necklace) ; Swarovsky Neclace and all other with them were ******, as well as the glasses. I have send an email to Swiss Air and Florence Ofati Consultant for Customer Feedback Services / R1S have send the following reply: (Although I realize the inconvenience you had, I count on your understanding that I am unable to give you a different answer). I am certainly not happy with Swiss Air: I was forced to check in my hand luggage, although I said it was not locked and do not feel comfortable to check it in. I have flown a few times with Swiss Air and always said their service and food on the plane are outstanding - but this leaves me with a sour feeling, as this was jewelry I bought back in 1980 and cannot replace them!!
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2025, 12:16
Poor Customer Service
I wanted to upgrade my ticket from Zurich to Manchester. The transaction did not go through on Swiss Air side but the money went on my credit card as unclear. Numerous phone calls and facebook still no where as my bank need a email stating the transaction did not happen. Shocking to see all the bad reviews about Swiss Air. I want to upgrade my seat but cannot do it while money is not released to my account. My first time I booked with Swiss Air but with no customer service assistance will definately be last. Doubt any response from them
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2025, 12:16
Poor Customer Service
I wanted to upgrade my ticket from Zurich to Manchester. The transaction did not go through on Swiss Air side but the money went on my credit card as unclear. Numerous phone calls and facebook still no where as my bank need a email stating the transaction did not happen. Shocking to see all the bad reviews about Swiss Air. I want to upgrade my seat but cannot do it while money is not released to my account. My first time I booked with Swiss Air but with no customer service assistance will definately be last. Doubt any response from them
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2025, 09:23
Swiss Air Foul Air
It is sad when huge corporations swallow the position to create a money hungry monster, yet deceiving the public by allowing the old to continue as if nothing has happened. I have flown 6 international flights with Swiss Air in the last 12 months and I am sad to say the romance is over. In future I will try Air France or British Air as they offer very similar deals for my needs. When a corporation is more driven by GREED than customer satisfaction its a very sad day for all. Its even worse when they lie to passengers in order to squeeze additional fees from them. During my last flight about 10 consecutive rows in economy class were empty while every one was squashed in the back of the plane because these were priority, Not Business or Premium Economy, NO to sit on these seats will cost you an additional R1,000.00. Even if you are a premium gold card frequent flyer. The LIE, passengers are not allowed to sit there for safety reasons ??? LIE no 2 the plane needs to be balanced therefor passengers are not allowed, unless you pay R1,000.00, They would rather fly an empty plane than allow passengers some comfort AFTER takeoff. Try contacting the, if you don't have a paid booking its not possible. Greed has been the downfall of many a man and organisation
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Anonymous
1 reviews | Active since Jan 2020
20 Feb 2025, 09:23
Swiss Air Foul Air
It is sad when huge corporations swallow the position to create a money hungry monster, yet deceiving the public by allowing the old to continue as if nothing has happened. I have flown 6 international flights with Swiss Air in the last 12 months and I am sad to say the romance is over. In future I will try Air France or British Air as they offer very similar deals for my needs. When a corporation is more driven by GREED than customer satisfaction its a very sad day for all. Its even worse when they lie to passengers in order to squeeze additional fees from them. During my last flight about 10 consecutive rows in economy class were empty while every one was squashed in the back of the plane because these were priority, Not Business or Premium Economy, NO to sit on these seats will cost you an additional R1,000.00. Even if you are a premium gold card frequent flyer. The LIE, passengers are not allowed to sit there for safety reasons ??? LIE no 2 the plane needs to be balanced therefor passengers are not allowed, unless you pay R1,000.00, They would rather fly an empty plane than allow passengers some comfort AFTER takeoff. Try contacting the, if you don't have a paid booking its not possible. Greed has been the downfall of many a man and organisation
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Anonymous
1 reviews | Active since Jan 2020
31 Jan 2025, 12:35
Be careful of trying to upgrade flight on Swissair app
The SwissAir app offers the option of upgrading your flight. After several unsuccessful attempts, by bank account was debited several times. The helpdesk person was not sympathetic in the least, not even ‘sorry for the inconvenience’. I really hope my bank can reverse the transaction. Moral of the story: don’t try to upgrade via the app.
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Anonymous
1 reviews | Active since Jan 2020
31 Jan 2025, 12:35
Be careful of trying to upgrade flight on Swissair app
The SwissAir app offers the option of upgrading your flight. After several unsuccessful attempts, by bank account was debited several times. The helpdesk person was not sympathetic in the least, not even ‘sorry for the inconvenience’. I really hope my bank can reverse the transaction. Moral of the story: don’t try to upgrade via the app.
0
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