Substandard cleaning, would not recommend

Good Morning Sweepsouth

Sweep South is a great app, I have used this app many times. However, recently I have been disappointed with the service received. Tuesday, 19 May 2026, requested a Sweep Star for an indoor cleaning and ironing.

I was very disappointed with the service received. I even had a look on your website for what specifically I can expect from my Sweep Star for an indoor clean.

In the living room: -Dusting of furniture and surfaces (not done) -Mop/vacuum of floors (doesn't look like it was done, if it was done, then not properly)

Kitchen: -Wash dishes (not properly, I saw more than one dish that still had hard food on it, and the cups still had a rim at the bottom of the cup) -Wipe down of walls, not done (where it was visibly and clearly needed)

Bedrooms: -dust furniture (not done)

Bathroom: -Shower not cleaned (I specifically asked her to clean the 2x shelves in the shower from the soap, it was not done) -bin in bathroom was not emptied

Ironing: -not the best ironing (it was less than 10 items)

In general, my experience with Sweep South, most of the times the Sweep Stars don't move furniture/ carpets/beds to mop/ sweep, they simply clean around the objects

Also, I always pick the arrival time for the Sweep Star to be 7am, so that I can explain to them where the cleaning products are before I leave for work, I have yet to have a Sweep Star arrive on time.

My latest Sweep Star tapped the arrived button before she arrived, when I saw that and then phoned to find out where she was, as she, according to me, had not arrived. She stated that she had tapped the button by mistake, a very convenient mistake in my opinion.

Not sure what she was doing the whole day in my 2-bed apartment, but I can say with cer*****y she wasn't mopping or sweeping

My most recent Sweep Star was Mercy Chauke, perhaps you can train her in ironing.

Ever Chitetema was excellent, unfortunately I couldn't manage to book her again, even on different days.

Another thing that is frustrating with Sweepsouth is that there is almost no consistency with the SweepStar assigned, even with the repeat bookings, I have to re-explain each time, and every single day I have a SweepSouth booking I am late for work, because the Sweep Star is late. Please change the arrival time from 7am to 7:30am. Clearly the Sweepstars are incapable of arriving at that time.

Regards Megan Naude