Swarovski
Unclaimed Business
|1.4|5 Reviews (last 12 months)|This business does not respond to reviews
Swarovski
Unclaimed Business
|1.4
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.4|5 Reviews
Jul '25 - Jun '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
Tanya
1 reviews | Active since Jan 2020
3 Apr 2026, 07:39
No response from customer service
The initial ordering/purchasing process is smooth but when you try and get hold if customer service to returned item, no one gets back yo you. I have tried several times to contact them with no success. My item is in original packaging and never been used/worn.
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Tanya
1 reviews | Active since Jan 2020
3 Apr 2026, 07:39
No response from customer service
The initial ordering/purchasing process is smooth but when you try and get hold if customer service to returned item, no one gets back yo you. I have tried several times to contact them with no success. My item is in original packaging and never been used/worn.
0
Replies (0)LC
Lulu C
1 reviews | Active since Jan 2020
22 Mar 2026, 10:25
Stones coming off
I have 4 pairs of earrings I bought from Swarovski,and 2 watches , I bought some overseas and some local. Two of the earring which both have 1 big stone,like pea size stone. The stones came off. When it happened to the first pair I took it to my nearest Swarovski,thinking they could fix the problem even if they charged for it would have been better,but I was told they do not fix. I was disappointed. And the second earring the stone came off,I was like something is not right here,2 of their products with the same issue not even after 10 years,whereas I do have cheap jewelery than theirs, with stones, but I have never had a problem with those. From then on I told myself I will never buy anything there. The watch story is different ,it fell and the winding thing got bent ,they were unable to fix that and was told to take it to other jewelry stores . Was shocked by that. Honestly I don’t think I will ever buy there again.
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Lulu C
1 reviews | Active since Jan 2020
22 Mar 2026, 10:25
Stones coming off
I have 4 pairs of earrings I bought from Swarovski,and 2 watches , I bought some overseas and some local. Two of the earring which both have 1 big stone,like pea size stone. The stones came off. When it happened to the first pair I took it to my nearest Swarovski,thinking they could fix the problem even if they charged for it would have been better,but I was told they do not fix. I was disappointed. And the second earring the stone came off,I was like something is not right here,2 of their products with the same issue not even after 10 years,whereas I do have cheap jewelery than theirs, with stones, but I have never had a problem with those. From then on I told myself I will never buy anything there. The watch story is different ,it fell and the winding thing got bent ,they were unable to fix that and was told to take it to other jewelry stores . Was shocked by that. Honestly I don’t think I will ever buy there again.
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Replies (0)KL
Kay L
1 reviews | Active since Jan 2020
1 Sept 2025, 11:35
Poor Assistance in Repairs at Swarovski
I had received a gift purchased from Swarovski, a signature swan ring, which lost a few of the crystals. The ring fell out of warranty, however due to it's sentimentality I resolved to have the ring repaired at my cost. I visited numerous Swarovski stores who advised to have the ring repaired by a local jeweler, however they could not recommend any jeweler that was Swarovski approved. Thereafter, I reached out to their customer service who advised that they were able to repair the ring and I just needed to take it to the nearest store to have them send it to the repair centre which was "a standard procedure". After doing so, the store advised that they needed to contact the customer service to confirm this, I then recieved the feedback that I would need to pay for the courier to send the item to a repair centre situated somewhere overseas. I could not understand this as Swarovski has multiple stores operating in South Africa, surely they should have some sort of measure in place to repair their signature jewelry at a cost that is not more than the item itself? I asked for the cost of the repair and courier charge and have since received no feedback. I caution any consumer purchasing a product from Swarovski to be mindful of their purchase, especially if it is a gift as there seems to be no way of Swarovski assisting or recommending assistance should the product fall out of warranty. Their warranty period is 2 years.
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Kay L
1 reviews | Active since Jan 2020
1 Sept 2025, 11:35
Poor Assistance in Repairs at Swarovski
I had received a gift purchased from Swarovski, a signature swan ring, which lost a few of the crystals. The ring fell out of warranty, however due to it's sentimentality I resolved to have the ring repaired at my cost. I visited numerous Swarovski stores who advised to have the ring repaired by a local jeweler, however they could not recommend any jeweler that was Swarovski approved. Thereafter, I reached out to their customer service who advised that they were able to repair the ring and I just needed to take it to the nearest store to have them send it to the repair centre which was "a standard procedure". After doing so, the store advised that they needed to contact the customer service to confirm this, I then recieved the feedback that I would need to pay for the courier to send the item to a repair centre situated somewhere overseas. I could not understand this as Swarovski has multiple stores operating in South Africa, surely they should have some sort of measure in place to repair their signature jewelry at a cost that is not more than the item itself? I asked for the cost of the repair and courier charge and have since received no feedback. I caution any consumer purchasing a product from Swarovski to be mindful of their purchase, especially if it is a gift as there seems to be no way of Swarovski assisting or recommending assistance should the product fall out of warranty. Their warranty period is 2 years.
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Jadie Van der Merwe
1 reviews | Active since Jan 2020
27 Aug 2025, 16:04
Swarvoski is PATHETIC!!!!!
Do yourself a favour and never buy anything from Swarovski – I certainly won’t again. I purchased a bracelet worth R2,000, and within less than two months – with a total of maybe seven wears – the product is already discolored. Let’s be honest, even a cheap bracelet from a China shop lasts longer than this. What’s worse is the shocking customer service at your Canal Walk store. When I returned the product, the consultant casually informed me that the warranty only applies if a stone falls out and not for discoloration. Seriously? For a so-called luxury brand, this is absolutely unacceptable and pathetic. I expect Swarovski to stand by the quality of its products, not brush off paying customers with excuses. I demand a proper resolution to this issue – either a replacement or a full refund. Failing that, I will not hesitate to share this experience widely and report it to the relevant consumer protection authorities.
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Jadie Van der Merwe
1 reviews | Active since Jan 2020
27 Aug 2025, 16:04
Swarvoski is PATHETIC!!!!!
Do yourself a favour and never buy anything from Swarovski – I certainly won’t again. I purchased a bracelet worth R2,000, and within less than two months – with a total of maybe seven wears – the product is already discolored. Let’s be honest, even a cheap bracelet from a China shop lasts longer than this. What’s worse is the shocking customer service at your Canal Walk store. When I returned the product, the consultant casually informed me that the warranty only applies if a stone falls out and not for discoloration. Seriously? For a so-called luxury brand, this is absolutely unacceptable and pathetic. I expect Swarovski to stand by the quality of its products, not brush off paying customers with excuses. I demand a proper resolution to this issue – either a replacement or a full refund. Failing that, I will not hesitate to share this experience widely and report it to the relevant consumer protection authorities.
0
Replies (0)DS
Dionne S
1 reviews | Active since Jan 2020
29 Jul 2025, 16:11
Shocking after sales
I purchased a beautiful watch from Swarovski. When replacing the battery I was advised the mechanism needed to be replaced. For 7 months I have had to follow up over and over again only to be told nobody in SA has the mechanism. When the fault was originally found I was told I would get a quote to send to Austria. Today I get told they will get a quote. Shocking after sales service - technically and customer experience. After reading other complaints - I’m in for another year if I’m lucky. What’s going on Swarovski?
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Dionne S
1 reviews | Active since Jan 2020
29 Jul 2025, 16:11
Shocking after sales
I purchased a beautiful watch from Swarovski. When replacing the battery I was advised the mechanism needed to be replaced. For 7 months I have had to follow up over and over again only to be told nobody in SA has the mechanism. When the fault was originally found I was told I would get a quote to send to Austria. Today I get told they will get a quote. Shocking after sales service - technically and customer experience. After reading other complaints - I’m in for another year if I’m lucky. What’s going on Swarovski?
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Replies (0)MD
Mothusi D
1 reviews | Active since Jan 2020
6 Apr 2025, 06:06
Horrible service at Clearwater Mall
This is a formal complaint against the service and atrocious encounter at your Clearwater branch, Johannesburg, South Africa. My wife owns a Swarovski pen and it needed an ink refill. Upon calling your Clearwater Branch, they confirmed that they can get the ink sorted as they have ink cartridge in store. Visited the branch / store yesterday, 05th April 2025. Upon arrival, the storekeeper Mel assisted her (whom I deemed Junior). There was another colleague as well as the manager (her seniors). The pen was handed over to Mel, she opened it and took out the current ink cartridge. Upon inserting a new ink cartridge, the pen wasn’t put back in its original form. This means, one could easily separate the pen without twisting it. This created an issue as the pen was no longer functional. The store is NOT willing to take responsibility for this!
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Mothusi D
1 reviews | Active since Jan 2020
6 Apr 2025, 06:06
Horrible service at Clearwater Mall
This is a formal complaint against the service and atrocious encounter at your Clearwater branch, Johannesburg, South Africa. My wife owns a Swarovski pen and it needed an ink refill. Upon calling your Clearwater Branch, they confirmed that they can get the ink sorted as they have ink cartridge in store. Visited the branch / store yesterday, 05th April 2025. Upon arrival, the storekeeper Mel assisted her (whom I deemed Junior). There was another colleague as well as the manager (her seniors). The pen was handed over to Mel, she opened it and took out the current ink cartridge. Upon inserting a new ink cartridge, the pen wasn’t put back in its original form. This means, one could easily separate the pen without twisting it. This created an issue as the pen was no longer functional. The store is NOT willing to take responsibility for this!
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Replies (0)RB
R B
1 reviews | Active since Jan 2020
11 Apr 2024, 09:27
Useless and ***********!
Time taken for a repair in progress of an allegedly premium brand is 241 days as at 11/04/2024 and I am still not in receipt of the item that was handed in for repairs. Been in contact with their Austrian Head Office (tel +423 399 5069) as well as their South African agents ([email protected]) (+27 87 809 2500) for the last 5 months. Promises and excuses but no results!
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R B
1 reviews | Active since Jan 2020
11 Apr 2024, 09:27
Useless and ***********!
Time taken for a repair in progress of an allegedly premium brand is 241 days as at 11/04/2024 and I am still not in receipt of the item that was handed in for repairs. Been in contact with their Austrian Head Office (tel +423 399 5069) as well as their South African agents ([email protected]) (+27 87 809 2500) for the last 5 months. Promises and excuses but no results!
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jay P
1 reviews | Active since Jan 2020
3 Feb 2024, 20:49
A shocking and disturbing experience at Swarovski store
As an existing customer of the Swarovski brand - I received the worst, unprofessional experience by staff at the mall of Africa branch. The manner in which the staff dealt with a customer only to close shop early is quite upsetting. When I asked simple questions about the products the staff members where quite condescending and asked me to purchase the Item from a Swarovski Store in Durban. I spoke to an alleged store manager who also seemed quite unknowledgeable about the products. They even shot down their own brand talking it down to mere costume jewelry. The manager and staff didn't know the difference between and evaluation certificate, replacement value and the purchase price. This left a very sour taste when staff refer customers to purchase products from other stores. It seems that Mikaela and Manager Sherween should align themselves with the value of the brand and the customers it attracts. Please can a area manager contact me.
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jay P
1 reviews | Active since Jan 2020
3 Feb 2024, 20:49
A shocking and disturbing experience at Swarovski store
As an existing customer of the Swarovski brand - I received the worst, unprofessional experience by staff at the mall of Africa branch. The manner in which the staff dealt with a customer only to close shop early is quite upsetting. When I asked simple questions about the products the staff members where quite condescending and asked me to purchase the Item from a Swarovski Store in Durban. I spoke to an alleged store manager who also seemed quite unknowledgeable about the products. They even shot down their own brand talking it down to mere costume jewelry. The manager and staff didn't know the difference between and evaluation certificate, replacement value and the purchase price. This left a very sour taste when staff refer customers to purchase products from other stores. It seems that Mikaela and Manager Sherween should align themselves with the value of the brand and the customers it attracts. Please can a area manager contact me.
0
Replies (0)