Super Tyres Durban North Beach
1.9|15 reviews
SVDM
Sean Van Der Merwe
1 reviews | Active since Member
11 Feb 2022, 05:44
Wheel allignment swindle
Today I popped through to Super Tyres in Pinetown to get 4 new tyres, I was quoted R750 per tyre and an additional R200 for wheel allignment by the indian sales person with the mostauche. After setting up my car for wheel allignment, I was pulled in by the mechanic who said that the wheel allignment did not include the caster angle allignment and that I had to pay an additional R300 per wheel for this. From being a regular at this branch and having changed my last 4 sets of tyres here, I will not go back... when we agree to an amount for complete wheel allignment and then your staff make up an excuse to suck more money out of you and that excuse is that my R200 quoted was not for the camber part of the wheel allignment, you feel ripped off and taken advantage of. I would actually like a refund for the wheel allignment part of the job cause I feel like your unscrupulous staff tricked me in to that! Stay away from Super Tyres in Pinetown!!!
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Replies (1)Super Tyres Durban North Beach's replyOfficial
11 Feb 2022, 14:44 Hi Sean V, I was sorry to learn of your dissatisfaction at our Pinetown Branch Yesterday. I understand how frustrating this must have been for you. We value all our customers' and this should not have happened. I spent a ggo deal of time investigating this incident, and found that you did have a right to be upset.I relayed the details to the appropriate department as well as our Nation Sales Manager,Mr Thinus Coetzee, who I believe has in fact spoken to you this afternoon with a full explanation as well as a resolution. We are prioritizing the issue you encountered, and our team is already working actively to resolve the issue.I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.Warm Regards, Graham Bush, General Manager.
Best regards,
Super Tyres Durban North Beach's reply11 Feb 2022, 14:44
Official
Hi Sean V, I was sorry to learn of your dissatisfaction at our Pinetown Branch Yesterday. I understand how frustrating this must have been for you. We value all our customers' and this should not have happened. I spent a ggo deal of time investigating this incident, and found that you did have a right to be upset.I relayed the details to the appropriate department as well as our Nation Sales Manager,Mr Thinus Coetzee, who I believe has in fact spoken to you this afternoon with a full explanation as well as a resolution. We are prioritizing the issue you encountered, and our team is already working actively to resolve the issue.I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments.Warm Regards, Graham Bush, General Manager.
Best regards,