1 reviews | Active since Member
I'm sharing this as a caution to other customers — I’m not looking for anything from Supa Quick, just hoping to prevent a potential safety issue for someone else. After replacing a tyre here and paying for balancing and alignment, I later experienced a knocking sound while driving. Around the same time, my car showed all tyres were underinflated (as low as 1 bar). Fortunately, I then went to Supa Quick Rivonia (Johannesburg), where a very helpful technician (Fortune) took the time to inspect the vehicle more thoroughly. It was found that one of the front wheels had not been properly tightened (I was provided with a report). Once corrected, the noise disappeared. This was concerning, as it could have become a serious safety issue especially only discovering this after travelling between Provinces. In hindsight, there had been some delays and back-and-forth during the original tyre replacement regarding whether one or two tyres were needed, and the process took longer than expected close to closing time. It’s possible that this contributed to something being missed. My recommendation to other customers to be safe, I would suggest: Double-checking tyre pressures after a service Ensuring wheel nuts are properly tightened (either yourself or at another workshop) Requesting reports for wheel alignment and balancing after paying for those services
Lastly, what added to the frustration was feeling dismissed when raising concerns, rather than feeling reassured. I would have liked the business to take responsibility and be more vigilant in future.
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