DM
Debbie M
Active since Jan 2010
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Significant Delay and Lack of Follow-Through
I am sharing this experience as feedback following a delayed Air Seychelles flight from Mahé to Johannesburg in July 2025. I was travelling as part of a group that included three children. The flight was delayed twice at Mahé airport, with departure moving from 09h25 to 12h30. There was a further delay during boarding, and we only landed in Johannesburg at 16h38 — more than four hours later than scheduled. This had a significant impact on our travel plans. We had to cancel our onward journey from Johannesburg and make alternative arrangements to get home to Nelspruit that same night, which added stress and inconvenience. I contacted Air Seychelles on 25 July 2025 with full details (booking reference 13S7Y6) to enquire about compensation and following their recommended process. Nearly two months later, on 10 September 2025, I received a response apologising for the delay in replying and indicating that the Guest Affairs team was experiencing a high volume of emails and would respond. Unfortunately, no further follow-up was received after that. While I understand that delays can occur and that support teams can be busy, clearer communication and proper follow-through would make a meaningful difference — particularly when the disruption is significant and affects families travelling with children. I would have appreciated: Timely updates during the delay Clear guidance on passenger options A proper follow-up on the compensation query Given this experience, I would recommend that other South African travellers carefully consider their airline choices when planning trips. To today no compensation has been received. There is an opportunity to improve both communication and customer care in situations like this.
0 replies
1 month ago
Supa Quick Tyre "Experts" Mbombela (Riverside Junction)
I'm sharing this as a caution to other customers — I’m not looking for anything from Supa Quick, just hoping to prevent a potential safety issue for someone else. After replacing a tyre here and paying for balancing and alignment, I later experienced a knocking sound while driving. Around the same time, my car showed all tyres were underinflated (as low as 1 bar). Fortunately, I then went to Supa Quick Rivonia (Johannesburg), where a very helpful technician (Fortune) took the time to inspect the vehicle more thoroughly. It was found that one of the front wheels had not been properly tightened (I was provided with a report). Once corrected, the noise disappeared. This was concerning, as it could have become a serious safety issue especially only discovering this after travelling between Provinces. In hindsight, there had been some delays and back-and-forth during the original tyre replacement regarding whether one or two tyres were needed, and the process took longer than expected close to closing time. It’s possible that this contributed to something being missed. My recommendation to other customers to be safe, I would suggest: Double-checking tyre pressures after a service Ensuring wheel nuts are properly tightened (either yourself or at another workshop) Requesting reports for wheel alignment and balancing after paying for those services Lastly, what added to the frustration was feeling dismissed when raising concerns, rather than feeling reassured. I would have liked the business to take responsibility and be more vigilant in future.
0 replies
9 months ago
Rather chose another airline to the Seychelles
I would not recommend using Air Seychelles. There was a group of us travelling together, including 3 children. The flight was not only delayed once, but twice at the Mahe airport. It is not the most comfortable airport to be stranded at either with little to no air-conditioning. This resulted in our arrival in Johannesburg being delayed by over 4 hours. I've been contacting the airline since 29 July 2025 and they still haven't had the courtesy to respond re compensation.
0 replies
127 months ago
Tupperware's supposed lifelong guarantee & service
I returned 6 items of Tupperware over 6 months ago to a sub-agent who works with me. On Tupperware's website, it states that it should take 6 weeks max to be returned. Also there is NOWHERE on their site to log a complaint or ask for assistance.<br> <br> I've been dealing with an agent called Nontlantla. All I have is her cellular phone number - 083 318 8772.<br> <br> I've even requested that my damaged goods be returned, as I can't wait any longer for them. I'm told she is unable to get them back from Tupperware.<br> <br> She offered to replace my Tupperware and asked me to send her a list of the items. That was on the 17th of November and I haven't heard a thing. When trying to call her today, the phone goes to voicemail. <br> <br> This is ridiculous!<br> <br> Can someone at Tupperware head office please assist urgently?
1 reply
132 months ago
Can MTN really debit you whatever they feel like?
I upgraded my phone in May and renewed my contract. Over the phone, I was quoted a monthly subscription fee of R550. Ever since the upgrade I've been debited R690 every month. <br> <br> I tried to call the call centre, but eventually gave up after never getting through.<br> <br> I emailed the customer care centre twice (queries 10396172 and 10435475). The result? I was informed that there was an increase in April. But then why was I quoted R550 in May??<br> <br> I also logged a complaint on the MTN website (complaint 5335479). I've now had two call centre consultants email me back and refer me to my statement link.<br> <br> I DON'T WANT TO SEE MY STATEMENTS. I've already seen them. I want a supervisor to explain to me why I'm being charged more every month with a valid explanation! I've explained this in the emails.<br> <br> Even if there was a misunderstanding, I'd like them to check the telephone recordings. I'm sure I wouldn't have written down the amount for fun.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
3 (60%)