Unethical, unprofessional and insultingly bad service

Please do not use this company if you value integrity, professionalism and workmanship. Exceptionally poor installation of carpets with holes and gaps. But more specifically, when asked to return to repair, we received the most unprofessional, patronising and insulting responses that avoided any responsibility on their part. We were insulted as clients and received 10 minute voice notes that laid the blame everywhere but with their workmanship, even going as far as saying we should just be grateful because they are cheap. When we responded with legal options, they eventually sent an installer out (a month later) who confirmed that the carpet would have to be replaced (their OWN installer confirmed this). Yet, management's response was one that attacked us for speaking to their installers and their offer to replace required us to make additional payment for the replacement carpet and installation (we would have to pay to fix their mistake). Every reasonable attempt to engage with them has been met with insult and delay and deceit. As a final example of their dismissive attitude to client service and responsibility, their response to our detailed efforts to communicate the situation was, "this is too much to read". Do not use this company.