Bad Business Etchics

I did not even wanted to give them 1 star. That is how terrible their service, business ethics and products are.

We orders wooden blinds from them for all our bedrooms. There was a price difference between wood and pvc (wood more expensive). We ordered the wood as that fitted better into the look we wanted for the bedrooms. Firstly they said it would be fitted in time. Then a day before it needed to be fitted they let us know that there is a delay at the factory because of the riots that happened 3 weeks ago. So I asked them why they didn't let me know earlier as they knew 3 weeks ago about the delay. That should have been a red flag already for me.

Then 2 days after they said all is delayed my blinds suddenly popped up and they are installing. Once it was installed I had to leave so did not check all. On Saturday morning I looked at the blinds and saw it was the wrong once. Asked them to come out, but they didn't it even took them a while to reply and then they started to get rude and so unprofessional.

They did not give me and explanation as to why I received the wrong blinds, why they installed the wrong blinds. They just said I am making a nuisance of myself. They then said they would refund me R1000. Not giving me a breakdown of how they got to the R1000. And thats not even close the what the difference should be between the 3 wood and 3 pvc blinds.

They knew they installed a sub-par product and wrong product. They thought we would not notice. Now they keep telling me I am making a nuisance of myself and that they are praying for me. I am taking this further as they are criminals and don't want anyone else to fall for their tricks and promises. Wish I looked them up before I decided to book the blinds with them.