Outstanding Payment of R100,000 — No Response

I sold items through Stephan Welz & Co (Swelz Pty Ltd) and the auction closed on 22 March 2026. The proceeds of the sale amount to R100,000.00. In terms of their own terms and conditions, payment is due within 45 days. That deadline passed on approximately 6 May 2026. I have still not been paid. During this time I made three phone calls to their offices. On one occasion a staff member promised to follow up with Laurence — I never received a callback. I sent multiple emails — not one was responded to. On 19 May 2026 I issued a formal Letter of Demand giving them 7 days to pay. That deadline expired today with no payment and no response. I have now filed a formal complaint with the Consumer Goods and Services Ombud and will be pursuing legal action. I would caution anyone considering consigning items with this company to be aware that payment is not guaranteed and communication is virtually non-existent once they have your goods and your money