: Extremely Poor Service and Lack of Communication from Stage Zero

I am extremely disappointed with the level of service and communication I have received from Stage Zero regarding my solar system installation/support. From the beginning, communication has been inconsistent, slow, and unprofessional. I have repeatedly had to follow up for updates, answers, and assistance, yet my concerns are either ignored or addressed far too late. I have left numerous messages on their helpline, including messages on their app. We have left numerous messages for Mr Riaan Frik, only for them to be ignored. For a company operating in the solar and energy sector, where customers invest significant amounts of money and rely on proper support, this level of service is completely unacceptable. There has been little to no proactive communication from Stage Zero. Promises of callbacks or updates are not honoured, and getting clear information about my solar system has become frustrating and exhausting. As a paying customer, I expected professionalism, transparency, and reliable after-sales support — none of which I have experienced. The lack of accountability and urgency has caused unnecessary stress and inconvenience. Customers should not have to chase a company continuously just to receive basic communication or support. The system has now doubled our monthly electricity payments, where we were advised that our reliance on City Power would be minimal, where this is not the case.

I am posting this review in the hope that Stage Zero finally takes this matter seriously, improves its customer service standards, and provides the assistance and communication that should have been given from the start. I would appreciate urgent intervention and proper resolution to my outstanding issues.