Complaint

I originally got a UPS during load shedding, but once load shedding ended I tried multiple times to cancel because I was no longer using it. Emails were ignored completely for weeks/months. The only time anyone suddenly became responsive was after I stopped paying out of frustration. Then collections started calling me constantly every second day between 7–9am demanding payment. Ironically, the collections department was far easier to reach than customer service or cancellations. I eventually got through to someone who told me I would still need to pay the missed payment plus another month before they would process the cancellation. Although unhappy about this, I finally paid it just to get the matter resolved. Now, despite payment being made, I am STILL being contacted about outstanding payments and I’m still struggling to get confirmation of cancellation or collection of the UPS unit. The customer service, cancellation process, and communication have been extremely frustrating and exhausting to deal with.