KH
Kaylene H
Active since Nov 2025
2
Reviews
0
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Reviews
2 reviews3 weeks ago
Complaint
I originally got a UPS during load shedding, but once load shedding ended I tried multiple times to cancel because I was no longer using it. Emails were ignored completely for weeks/months. The only time anyone suddenly became responsive was after I stopped paying out of frustration. Then collections started calling me constantly every second day between 7–9am demanding payment. Ironically, the collections department was far easier to reach than customer service or cancellations. I eventually got through to someone who told me I would still need to pay the missed payment plus another month before they would process the cancellation. Although unhappy about this, I finally paid it just to get the matter resolved. Now, despite payment being made, I am STILL being contacted about outstanding payments and I’m still struggling to get confirmation of cancellation or collection of the UPS unit. The customer service, cancellation process, and communication have been extremely frustrating and exhausting to deal with.
1 reply
6 months ago
Going NO WHERE
This is my first time ever writing a negative review, but this has genuinely been the worst service I’ve ever received. I feel completely ignored. I purchased a Me&Co coffee table from SUPERBALIST on 25 September, and it arrived with a missing part. I’ve been emailing them for weeks and all I receive are the same repeated responses saying they will “provide feedback.” At one point they even told me the part would be delivered — I waited, and nothing arrived. After that, it went back to the same empty promises with no actual updates. It has been weeks with this huge coffee table and its box standing in the way in my home, and I paid almost R3 000 for something I can’t even assemble. The inconvenience is unbelievable and it feels like no one is taking accountability or assisting properly. At this point, since nothing is moving forward, I will have to report this matter to the Consumer Goods & Services Ombud. This level of service is unacceptable. I purchased SO MUCH, last year on a weekly basis but I am done with this company now
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
2 (100%)