Disappointing service

I had an extremely disappointing experience with Spitfire Furniture and would not recommend them. I ordered a leather couch and a planter box in November 2025. After four months of waiting, repeated follow-ups, and numerous unanswered emails and phone calls, the couch was finally delivered in March 2026. Communication throughout this period was almost non-existent — I constantly had to chase them for updates. Due to the excessive delays and lack of communication, the company issued me a voucher as compensation, which I used to order additional planter boxes. Unfortunately, it has now been six months, and I have not received a single planter box — neither the original one I paid for nor the ones ordered using the voucher. I can’t even describe this as poor customer service, because there is no customer service at all. Emails go unanswered, and there is no proactive communication once payment has been made. Very disappointing experience overall. I strongly advise potential customers to think twice before ordering from Spitfire Furniture.