Southern Sun
Verified Business
|1.8|50 Reviews (last 12 months)|Responds in 45h 32m
Southern Sun
Verified Business
|1.8
50 Reviews (last 12 months)
Responds in 45h 32m
Scores reflect the Overall AI Score for each category
Performance(last 12 months):
Trustindex Rating
3.4Ranked In Hotels & Accommodation
#4Reply Time
45h 32mNPS Score
21Likely
Replied to 97% of negative reviews
Reply time on negative reviews: 40h 6m
TrustIndex
3.4
Ranking
#4
in Hotels & Accommodation
Reply Time
45h 32m
NPS Score
21
Recommended: Likely
Replied to 97% of negative reviews
Reply time on negative reviews: 40h 6m
Frequently Asked Questions About Southern Sun
What do customers say about Southern Sun?
Based on recent customer reviews, Southern Sun shows a sharply divided guest experience. A loyal contingent praises specific properties like Garden Court Marine Parade and 54 on Bath for warm, consistent hospitality, while a larger group reports serious failures across maintenance, refunds, and frontline service at properties including Sandton, Elangeni, Maharani, Newlands, and Rustenburg. The brand reputation is strained by unresolved complaints and inconsistent property standards.
Is Southern Sun trustworthy?
Recent reviews (50)
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