Online Purchase no delivered

On 9 April I ordered the Akai APC64 from SoundSelect and was given a lead time of 3–5 working days. On 14 April I emailed Paulina, who said it takes 3–5 working days from JHB to CPT. Since the order was placed on Thursday 9 April, I expected delivery around 14 or 15 April.On 16 April Paulina emailed to say I could collect on the morning of the 17th. I drove through to the Woodstock branch in pouring rain, only to find the item had not arrived. As she told me I could collect and the item wasn’t available, I asked Paulina to keep me updated and to ensure my item is delivered, since I’d already made the trip. I requested she stay in touch throughout. I sent a WhatsApp this morning, 20/04/26, with no response. The lead time given by SoundSelect is misleading and staff communication needs to improv