

Soundselect
Based on recent customer reviews, Soundselect generates strongly polarised feedback within the music and sound equipment retail space. Customers consistently praise in-store experiences, citing knowledgeable staff, hands-on product testing, competitive pricing and standout assistance from named team members such as Luke, Shejay and Lina. A recurring counter-theme involves online purchasing frustrations, where shoppers describe stock availability misrepresentation, slow or unprocessed refunds, delivery delays, wrong or damaged items received, and difficulty getting consistent communication from staff once issues arise. Walk-in shoppers tend to leave delighted, while online buyers more often report disappointment.
TrustIndex
4
NPS Score
-60
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Soundselect generates strongly polarised feedback within the music and sound equipment retail space. Customers consistently praise in-store experiences, citing knowledgeable staff, hands-on product testing, competitive pricing and standout assistance from named team members such as Luke, Shejay and Lina. A recurring counter-theme involves online purchasing frustrations, where shoppers describe stock availability misrepresentation, slow or unprocessed refunds, delivery delays, wrong or damaged items received, and difficulty getting consistent communication from staff once issues arise. Walk-in shoppers tend to leave delighted, while online buyers more often report disappointment.
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Soundselect has a TrustIndex of 4 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. Hellopeter has tracked Soundselect across 238 total reviews. How is the TrustIndex calculated? →
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