Appalling Service

Good day

To whom this may concern.

I am very unhappy with the service i received at your Menlyn Park branch.

On the 24th of February I asked Ziggy to order a specific shoe for me, which he located at Hyde Park. When he had to call the store, he told me their phones arent working and used my personal phone to call the Hyde Park branch.

On the 27th, i went to follow up with the store regarding the shoe and the service was appalling. No one knew what i was talking about, they kept scrolling through a book, and then offered to call me once they receive the shoe.

Today, 6th of March, I went back for a follow up. One of the sales assistants called Ziggy from the back and when he saw me, he laughed, I asked them for feedback, again they told me their phones arent working, they would need to use my phone to follow up with Hyde Park.

After some time, the manager then calls the Hyde Park branch and they give me the run around about how the stock was sent somewhere and they cant locate the shoe. When i explained this s**** is for a function, they offered that i "make another plan".

I'm really trying to understand if i was treated like that because i myself am in the sales industry, or because I'm black.

This is ridiculous, and i demand an answer.