ZM
Zinhle M
1 reviews | Active since Jul 2016
19 Feb 2026, 09:05
service and process not good
Dear Snapplify, I have been trying to use open reader and it has not been working for over a day. The agents seem to be auto replying as all their responses are similar with no indication of help. I still do not have access to the ebook I ordered and I am forced to install their app which is unfair in a way.
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Snapplify's replyOfficial
23 Feb 2026, 11:47 Dear Zinhle, Thank you for bringing this to our attention. We are genuinely sorry to hear about your experience and the frustration caused. This is certainly not the level of service we aim to provide.We have investigated internally but have not been able to locate your details or a support ticket linked to this matter. It is possible that your query did not progress beyond our chatbot, which may explain why you have not yet received personalised assistance. Please could you email us directly at *** with the email address used to place your order, along with your order number if available. This will allow our team to prioritise your case and ensure you gain access to your ebook as quickly as possible.Regarding Web Reader, it should work without requiring the installation of the Snapplify app. If there are technical issues, we would like to investigate this further to resolve it properly. We appreciate you flagging this and would welcome the opportunity to turn your experience around.
Best regards,
Snapplify's reply23 Feb 2026, 11:47
Official
Dear Zinhle, Thank you for bringing this to our attention. We are genuinely sorry to hear about your experience and the frustration caused. This is certainly not the level of service we aim to provide.We have investigated internally but have not been able to locate your details or a support ticket linked to this matter. It is possible that your query did not progress beyond our chatbot, which may explain why you have not yet received personalised assistance. Please could you email us directly at *** with the email address used to place your order, along with your order number if available. This will allow our team to prioritise your case and ensure you gain access to your ebook as quickly as possible.Regarding Web Reader, it should work without requiring the installation of the Snapplify app. If there are technical issues, we would like to investigate this further to resolve it properly. We appreciate you flagging this and would welcome the opportunity to turn your experience around.
Best regards,