Unauthorized Credit inquiry

I contacted the agent only to request more information about how their services work. I clearly stated that I was not ready to apply and that I only wanted to understand the process first.

The agent then requested my ID number, stating that they needed to pull my credit report to check if there was anything that might hinder me should I decide to apply in future. Based on that explanation, I provided my ID number.

Thereafter, I was informed that someone would call me to explain how the service works so that I could make a decision. I later received a call where the process was explained to me. During that call, I made it clear that I was not interested and specifically stated that no one should use my ID to conduct any inquiry without my permission.

Despite this, the following day I received a notification from Experian advising that a new inquiry had been made on my credit profile.

I contacted Smart Bold Pty Ltd to query why an inquiry had been done without my consent. They advised that I gave them my ID for the purpose of an inquiry, which is not correct. I explained that their agent told me the ID was needed only to pull a report. I further stated that if they needed my report, they should have requested that I provide it directly instead of misleading me.

They then advised that their manager would have the inquiry removed. However, to date, I have received no feedback or written confirmation, despite requesting an email confirming that the inquiry would be removed.