SLEEP MONK
2|17 reviews
B
Brandon
1 reviews | Active since Member
17 Apr 2025, 05:57
The worst ever company to buy from DO NOT BUY FROM THESE PEOPLE. It is on your OWN RISK!
The worst ever. Bought a mattress and base unit. The wrong stuff was send to me, and then they try to find excuses to justify the nonsense of a mess they did. Booking return and now re-delivery now taking forever. 2 months and counting.
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Replies (2)SLEEP MONK's replyOfficial
17 Apr 2025, 06:43 Dear Brandon, Thank you for your feedback. While we understand your frustration, we must respectfully clarify several important inaccuracies in your review. Your order was placed on 3 March 2025 and was shipped within the agreed SLA timeframes. Following delivery, you contacted us with a special request to return the standard king set, as you preferred a single base instead of our usual two split bases that are standard for king-sized beds. In line with your request, we immediately booked a collection, and only once the product was returned to our factory were we able to proceed with placing the custom order for your base. As explained previously, custom orders take longer to fulfill, especially since we source these bases from a third-party supplier. Furthermore, your delivery location on a farm results in limited courier access, with deliveries scheduled only once per week, which unfortunately contributed to further delays—along with March holiday disruptions. At every step of the process, we have kept you updated. At no point did we lie to you, mislead you, or try to avoid accountability. We acted based on your own requested changes, and your claim of a "2-month delay" is factually incorrect and misleading. We value all feedback, but we must request that you do not post false claims about our business on public platforms. These remarks are not only unfair, but they damage the reputation of a business that has made every reasonable effort to accommodate your specific needs. Should there be any further assistance you require, we remain available to help via [email protected]. Sincerely,
The Sleep Monk Customer Experience Team
www.sleepmonk.co.za
The Sleep Monk Customer Experience Team
www.sleepmonk.co.za
Best regards,
SLEEP MONK's reply17 Apr 2025, 06:43
Official
Dear Brandon, Thank you for your feedback. While we understand your frustration, we must respectfully clarify several important inaccuracies in your review. Your order was placed on 3 March 2025 and was shipped within the agreed SLA timeframes. Following delivery, you contacted us with a special request to return the standard king set, as you preferred a single base instead of our usual two split bases that are standard for king-sized beds. In line with your request, we immediately booked a collection, and only once the product was returned to our factory were we able to proceed with placing the custom order for your base. As explained previously, custom orders take longer to fulfill, especially since we source these bases from a third-party supplier. Furthermore, your delivery location on a farm results in limited courier access, with deliveries scheduled only once per week, which unfortunately contributed to further delays—along with March holiday disruptions. At every step of the process, we have kept you updated. At no point did we lie to you, mislead you, or try to avoid accountability. We acted based on your own requested changes, and your claim of a "2-month delay" is factually incorrect and misleading. We value all feedback, but we must request that you do not post false claims about our business on public platforms. These remarks are not only unfair, but they damage the reputation of a business that has made every reasonable effort to accommodate your specific needs. Should there be any further assistance you require, we remain available to help via [email protected]. Sincerely,
The Sleep Monk Customer Experience Team
www.sleepmonk.co.za
The Sleep Monk Customer Experience Team
www.sleepmonk.co.za
Best regards,
B
Brandon's updateReviewer Update
17 Apr 2025, 08:01As per your website, it never stated any split bases. I advis you to check your websites and update. No where was split bases indicated on the specific bed/unit I bought.
I agree that delivery was done on time. But the dragging out of rectifying this are solel on SLEEP MONK. I must be proactive to ask updates, while you should understand the frustration on my side. Do not justify that I am spreading false and misleading info here.
Timeframe 3rd March 2025 until 17 April 2025, it is already 46 days and counting. I understand that there is public holidays in between, but if SLEEP MONK value the client. Go the extra mile and make the client feel extra special by delivering well before expectation.
Whether the Farm is an issue, it is totally pitiful that you come with this terrible argument. Your delivery states - anywhere in SA. Use a courier service that run 2x times delivery in the facility/region. You want to make your problem - my problem now? If you really need pointers - state it on the website. Clients must know all these fine details.
So again, don't come here with this nonsense that I am spreading false lies and inaccurate information.
DO WHAT YOU SUPPOSED TO DO.
I have asked that your office must update me by specific day and yet I must dragg updates out of you office.
We can go back and forth, but the fact of the matter is. I am not happy, and what you state on your website are not true and correct. Show me the evidence?
I agree that delivery was done on time. But the dragging out of rectifying this are solel on SLEEP MONK. I must be proactive to ask updates, while you should understand the frustration on my side. Do not justify that I am spreading false and misleading info here.
Timeframe 3rd March 2025 until 17 April 2025, it is already 46 days and counting. I understand that there is public holidays in between, but if SLEEP MONK value the client. Go the extra mile and make the client feel extra special by delivering well before expectation.
Whether the Farm is an issue, it is totally pitiful that you come with this terrible argument. Your delivery states - anywhere in SA. Use a courier service that run 2x times delivery in the facility/region. You want to make your problem - my problem now? If you really need pointers - state it on the website. Clients must know all these fine details.
So again, don't come here with this nonsense that I am spreading false lies and inaccurate information.
DO WHAT YOU SUPPOSED TO DO.
I have asked that your office must update me by specific day and yet I must dragg updates out of you office.
We can go back and forth, but the fact of the matter is. I am not happy, and what you state on your website are not true and correct. Show me the evidence?
B
Brandon's update17 Apr 2025, 08:01
Reviewer Update
As per your website, it never stated any split bases. I advis you to check your websites and update. No where was split bases indicated on the specific bed/unit I bought.
I agree that delivery was done on time. But the dragging out of rectifying this are solel on SLEEP MONK. I must be proactive to ask updates, while you should understand the frustration on my side. Do not justify that I am spreading false and misleading info here.
Timeframe 3rd March 2025 until 17 April 2025, it is already 46 days and counting. I understand that there is public holidays in between, but if SLEEP MONK value the client. Go the extra mile and make the client feel extra special by delivering well before expectation.
Whether the Farm is an issue, it is totally pitiful that you come with this terrible argument. Your delivery states - anywhere in SA. Use a courier service that run 2x times delivery in the facility/region. You want to make your problem - my problem now? If you really need pointers - state it on the website. Clients must know all these fine details.
So again, don't come here with this nonsense that I am spreading false lies and inaccurate information.
DO WHAT YOU SUPPOSED TO DO.
I have asked that your office must update me by specific day and yet I must dragg updates out of you office.
We can go back and forth, but the fact of the matter is. I am not happy, and what you state on your website are not true and correct. Show me the evidence?
I agree that delivery was done on time. But the dragging out of rectifying this are solel on SLEEP MONK. I must be proactive to ask updates, while you should understand the frustration on my side. Do not justify that I am spreading false and misleading info here.
Timeframe 3rd March 2025 until 17 April 2025, it is already 46 days and counting. I understand that there is public holidays in between, but if SLEEP MONK value the client. Go the extra mile and make the client feel extra special by delivering well before expectation.
Whether the Farm is an issue, it is totally pitiful that you come with this terrible argument. Your delivery states - anywhere in SA. Use a courier service that run 2x times delivery in the facility/region. You want to make your problem - my problem now? If you really need pointers - state it on the website. Clients must know all these fine details.
So again, don't come here with this nonsense that I am spreading false lies and inaccurate information.
DO WHAT YOU SUPPOSED TO DO.
I have asked that your office must update me by specific day and yet I must dragg updates out of you office.
We can go back and forth, but the fact of the matter is. I am not happy, and what you state on your website are not true and correct. Show me the evidence?