Lack of transparency

I am currently a Showmax clients and based on various publicised articles and the Showmax website, qualifying clients received a link for 2 months DSTV Compact and the opportunity to get 12 months DSTV Compact at R99. I noted that current DSTV clients do not qualify for offer, and I need to state that I am not an existing client.

After not receiving the offer, I reached out on e-mail to Showmax to try and ascertain why I did not receive the offer. On 3 seperate responses I got a vague explanation that only clients meeting certain criteria (seemingly not published on News24, BudinessTech, etc) would qualify. After asking every time why I did not qualify as a long standing Showmax client, I kept getting the same vague answers.

The only conclusion I can make is that Showmax and Multichoice are misleading clients, and are not being transparent on what disqualifies an individual from receiving this offer (in addition to what has been widely publicised).