QG
Quintin G
Active since Sep 2017
2
Reviews
0
Industries
Reviews
2 reviews2 months ago
Lack of transparency
I am currently a Showmax clients and based on various publicised articles and the Showmax website, qualifying clients received a link for 2 months DSTV Compact and the opportunity to get 12 months DSTV Compact at R99. I noted that current DSTV clients do not qualify for offer, and I need to state that I am not an existing client. After not receiving the offer, I reached out on e-mail to Showmax to try and ascertain why I did not receive the offer. On 3 seperate responses I got a vague explanation that only clients meeting certain criteria (seemingly not published on News24, BudinessTech, etc) would qualify. After asking every time why I did not qualify as a long standing Showmax client, I kept getting the same vague answers. The only conclusion I can make is that Showmax and Multichoice are misleading clients, and are not being transparent on what disqualifies an individual from receiving this offer (in addition to what has been widely publicised).
0 replies
86 months ago
Excellent service in processing claim
I have been an Outsurance client for more years than I can remember. Apart from the odd windscreen claim every few years (just part of living in Gauteng), I have never had any claims, but 2019 has not been a great year. First, I had to do a windscreen replacement claim on my new car that was a month old, my wife's car was side swiped by a taxi and my wifes phone stolen out of her handbag while at the traffic department. Last week my daughter's phone was stolen at school and I surely thought that there would be issues submitting my fourth claim for the year. The consultant I dealt with (NTLHARI MACHIMANA) wasn't just empathetic to the issues I've had the year so far, but was extremely friendly and efficient in processing the claim. I will never contemplate moving my business elsewhere and Ntlhari needs to be given a massive Pat on the back for excellent client service. Thank you Outsurance.
1 reply
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