

Shewoodluxfurniture
NPS Score
-100
Recommended: Unlikely
Sep '25 - Aug '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2022
I am extremely disappointed with the service I have received from this business. I placed an order for a couch and TV unit and paid a deposit of R16 400 on 4 March 2026. My order was confirmed on 6 March 2026. On 25 March 2026, I was advised that my order was in production and would be delivered the following week. However, delivery did not take place as promised. I followed up on 30 March 2026 and again on 1 April 2026, where it was confirmed that the remaining balance would be payable upon delivery. Despite this, the week passed with no delivery. On 8 April 2026, I was once again assured that delivery would occur by 10 April 2026. When I followed up on that date, I only received a late response indicating that delivery would be pushed to the weekend, without any confirmed time. To date, my order has still not been delivered. Communication has been inconsistent, and deadlines have repeatedly been missed without proactive updates. According to the original quotation, the production timeline was 7–21 days. This timeframe has now long passed. The ongoing delays and lack of reliable communication are unacceptable and do not reflect professional business conduct. I would strongly caution others when dealing with this business, particularly where timelines and upfront payments are concerned.
1 reviews | Active since May 2022
I am extremely disappointed with the service I have received from this business. I placed an order for a couch and TV unit and paid a deposit of R16 400 on 4 March 2026. My order was confirmed on 6 March 2026. On 25 March 2026, I was advised that my order was in production and would be delivered the following week. However, delivery did not take place as promised. I followed up on 30 March 2026 and again on 1 April 2026, where it was confirmed that the remaining balance would be payable upon delivery. Despite this, the week passed with no delivery. On 8 April 2026, I was once again assured that delivery would occur by 10 April 2026. When I followed up on that date, I only received a late response indicating that delivery would be pushed to the weekend, without any confirmed time. To date, my order has still not been delivered. Communication has been inconsistent, and deadlines have repeatedly been missed without proactive updates. According to the original quotation, the production timeline was 7–21 days. This timeframe has now long passed. The ongoing delays and lack of reliable communication are unacceptable and do not reflect professional business conduct. I would strongly caution others when dealing with this business, particularly where timelines and upfront payments are concerned.
1 reviews | Active since Feb 2026
terrible company and customer serviice.ordered a couch and bed frame. delay after delay, no communication. When furniture arrived IT WAS THE WRONG furniture. The owner tried to blame me despite asking her to look at the invoice and sent her confirmation of the order for rectification. Set meetings and didn't attend. It took over a month to rectify. And only by saying I will take her to small claims court did she agree and attend the meeting. Made her read the order sheet line by line to me, she, the owner, never admitted to her mistake. The factory team looked over the order and fixed it. other companies use the same factory. find them
1 reviews | Active since Feb 2026
terrible company and customer serviice.ordered a couch and bed frame. delay after delay, no communication. When furniture arrived IT WAS THE WRONG furniture. The owner tried to blame me despite asking her to look at the invoice and sent her confirmation of the order for rectification. Set meetings and didn't attend. It took over a month to rectify. And only by saying I will take her to small claims court did she agree and attend the meeting. Made her read the order sheet line by line to me, she, the owner, never admitted to her mistake. The factory team looked over the order and fixed it. other companies use the same factory. find them
Hellopeter has tracked Shewoodluxfurniture across 5 reviews. Shewoodluxfurniture hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Shewoodluxfurniture? Write a review to help others decide.