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Scentimental
Verified Business
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Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Scentimental is widely praised for delivering designer-inspired fragrances that smell close to the originals at a fraction of the price. Customers highlight fast delivery, friendly support staff like Jason, Shivani, Ana, Kelly and Sasha, and generous bundle deals. Concerns surface around inconsistent batch quality, leaking atomisers, occasional delivery delays during peak periods, and rigid refund handling that frustrates a minority of buyers.
TrustIndex
6.2
Ranking
#4
in Beauty & Personal Care
NPS Score
72
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Scentimental is widely praised for delivering designer-inspired fragrances that smell close to the originals at a fraction of the price. Customers highlight fast delivery, friendly support staff like Jason, Shivani, Ana, Kelly and Sasha, and generous bundle deals. Concerns surface around inconsistent batch quality, leaking atomisers, occasional delivery delays during peak periods, and rigid refund handling that frustrates a minority of buyers.
Scentimental's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customers consistently celebrate warm, responsive staff. Named team members like Jason, Shivani, Ana, Kelly and Sasha receive direct praise for personal touches, proactive updates, and going beyond expectations to ensure orders arrive in time for special occasions. Customer Service, Staff & Experience (4.5).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Everything about the service including the cologne and perfumes are amazing 😻 i love it. Never again am i spending 3k on 1 cologne when i can get 4/5. Jason and Shivani and Ana always helpful and delivered in quick time. Im very happy with Scentimental
1 reviews | Active since Jan 2020
Everything about the service including the cologne and perfumes are amazing 😻 i love it. Never again am i spending 3k on 1 cologne when i can get 4/5. Jason and Shivani and Ana always helpful and delivered in quick time. Im very happy with Scentimental
1 reviews | Active since Jan 2020
What I love most about Scentimental is how reliable their fragrances are for daily use. You don’t have to overspray to get through the day; the quality of the oils they use is evident from the first spray. I’ve had more compliments on these than on some of my original designer bottles that cost four times the price. It’s easily the best value-for-money fragrance house in the country right now. If you're on the fence about ordering, just do it—the quality will speak for itself.
1 reviews | Active since Jan 2020
What I love most about Scentimental is how reliable their fragrances are for daily use. You don’t have to overspray to get through the day; the quality of the oils they use is evident from the first spray. I’ve had more compliments on these than on some of my original designer bottles that cost four times the price. It’s easily the best value-for-money fragrance house in the country right now. If you're on the fence about ordering, just do it—the quality will speak for itself.
Scentimental scores 4.3 out of 5 on Hellopeter's AI analysis of service quality in Beauty & Personal Care, compared to the Beauty & Personal Care industry average of 2.5. Their strongest theme is Customer Service (4.5); their weakest is Communication (4.1). The top AI-rated Beauty & Personal Care business on Hellopeter is Scentimental (4.3). How is the AI Score calculated? →
Scentimental has a TrustIndex of 6.2 out of 10 on Hellopeter, based on 164 reviews in the last 12 months. Hellopeter has tracked Scentimental across 430 total reviews. How is the TrustIndex calculated? →