Scentimental
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Scentimental is widely praised for delivering designer-inspired fragrances that smell close to the originals at a fraction of the price. Customers highlight fast delivery, friendly support staff like Jason, Shivani, Ana, Kelly and Sasha, and generous bundle deals. Concerns surface around inconsistent batch quality, leaking atomisers, occasional delivery delays during peak periods, and rigid refund handling that frustrates a minority of buyers.
TrustIndex
6.2
NPS Score
71
Recommended: Very Likely
Sep '25 - Aug '26
Based on recent customer reviews, Scentimental is widely praised for delivering designer-inspired fragrances that smell close to the originals at a fraction of the price. Customers highlight fast delivery, friendly support staff like Jason, Shivani, Ana, Kelly and Sasha, and generous bundle deals. Concerns surface around inconsistent batch quality, leaking atomisers, occasional delivery delays during peak periods, and rigid refund handling that frustrates a minority of buyers.
Scentimental's biggest strength, according to Hellopeter's AI analysis, is Customer Service, Staff & Experience. Customers consistently celebrate warm, responsive staff. Named team members like Jason, Shivani, Ana, Kelly and Sasha receive direct praise for personal touches, proactive updates, and going beyond expectations to ensure orders arrive in time for special occasions. Customer Service, Staff & Experience (4.5).
Scentimental has a TrustIndex of 6.2 out of 10 on Hellopeter, based on 132 reviews in the last 12 months. They reply to 59% of negative reviews, typically within 50 hours 10 min. Hellopeter has tracked Scentimental across 430 total reviews. How is the TrustIndex calculated? →
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