SARS GOING SLOWLY NOWHERE

SARS is the worst of the worst of all government service providers, they insist on customers waiting 21 days for results but they can insist on responses with in shorter time frames, they can insist on reinstating 'old debt' including penalties but have excuses when you query errors related to the old debt sayning it is too long ago. I had a telephonic appointment for 15:30 this afternoon they phone me several times throughout the day, my phone on silent because i am at work, eventually i get to answer as i am getting out of my car in a rush to pick up my house keys to be ready and settled by 15:30, so the agent says it is fine she will phone me again at 15:30, she ends up only phoning me at 16:10, she listens to my issue first saying that she cannot see the document that i loaded as proof but then proceeds to try and brush it of that it is too late to query only when i start indicating that SARS is then *****ing my money because they are now expecting me to pay the amount twice she tells me to please hold on for two minutes while she goes to speak to her supervisor see what she can do she and tells me to please not drop the call, 50 min later i am still holding and by then on 60 min (17:10) the call drops. That is not service. SARS get your act together.