SU
Samsung United Kingdom
Unclaimed Business
SU
Samsung United Kingdom
Unclaimed Business
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2025, 19:10
Samsung
I brought a TV Samsung 55 inch from the UK to South Africa not realising that it would not work in South African conditions. I phoned.ZAESTORES and asked if they could assist me in someway. I never even got a reply back when I phoned Samsung in South Africa. I was told I could get a box it would work then I was told that it wouldn’t work then I was told that they would have to get permission from Samsung head office at the end of the day. Nobody wanted to help me at all. I understand it’s my fault and I understand I should’ve done some investigation before I left but very disappointed in Samsung in general poor show as far as I’m concerned they didn’t even reply to my email
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2025, 19:10
Samsung
I brought a TV Samsung 55 inch from the UK to South Africa not realising that it would not work in South African conditions. I phoned.ZAESTORES and asked if they could assist me in someway. I never even got a reply back when I phoned Samsung in South Africa. I was told I could get a box it would work then I was told that it wouldn’t work then I was told that they would have to get permission from Samsung head office at the end of the day. Nobody wanted to help me at all. I understand it’s my fault and I understand I should’ve done some investigation before I left but very disappointed in Samsung in general poor show as far as I’m concerned they didn’t even reply to my email
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Anonymous
1 reviews | Active since Jan 2020
20 Jan 2025, 05:33
Samsung UK....see what Samsung SA does to it's customers....is this the norm?
So it's been two months and I am really frustrated. I remember a time when customer service and follow up were the norm....Telkom and Samsung have failed to provide solutions but rather choose to blame each other, each saying it's out of their hands. And here, I am bound by a contract but a contract they failed to fulfill on their side. When I app**** for the prepaid contract I did so with the assurance that I would receive the earpods and fitbit. Mr Potts assured me that it was such an easy process and was so helpful....until he wasn't. He said I would receive a link...I would click and fill in. He informed me that I had to action this process and would receive ...all was good. I asked him on numerous occasions if this was easy to claim and he assured me it was.... So he sent me the link...I clicked prepaid as it was a prepaid contract...and then ...nothing...for weeks... I followed up....crickets....then I wrote a review about the stuff I did not receive...next day I got a call from Vaughn Samsung. He apologized and said both my items would be sent....two days later I received the earpods but no fitbit...I contact Vaughn and Mr Potts...they say no worries it will be sorted....it's not. Another complaint as Telkom blames Samsung...me the customer does not care I just want it fixed... Vaughn calls a third time...he says in the most arrogant tone well I am just calling you to let you know you will not receive the watch...me"What, why?" Well you clicked the wrong button...you clicked prepaid and you on contract....I say yes ...prepaid contract he says...that's not the right box you ticked....and proceeds to say " you should have read the terms and conditions."...I said but I was told what to click, and clearly in nformation was not relayed correctly so you are not fulfilling the contract. I asked where I could escalate it too and he says "it ends with me"...like really...you own Samsung....you decide that I am no longer a customer and as such you should not go the extra mile.... I will not let this go Samsung and Telkom....I cannot....doing so would go against everything right....you guys would not do this to big corporations so why the little guys? You both decided to dig your heals in to prove a point....I on the other hand cannot let this injustice go unchecked....and so the battle continues....please give me the watch you are contractually supposed to....I await your response.
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Anonymous
1 reviews | Active since Jan 2020
20 Jan 2025, 05:33
Samsung UK....see what Samsung SA does to it's customers....is this the norm?
So it's been two months and I am really frustrated. I remember a time when customer service and follow up were the norm....Telkom and Samsung have failed to provide solutions but rather choose to blame each other, each saying it's out of their hands. And here, I am bound by a contract but a contract they failed to fulfill on their side. When I app**** for the prepaid contract I did so with the assurance that I would receive the earpods and fitbit. Mr Potts assured me that it was such an easy process and was so helpful....until he wasn't. He said I would receive a link...I would click and fill in. He informed me that I had to action this process and would receive ...all was good. I asked him on numerous occasions if this was easy to claim and he assured me it was.... So he sent me the link...I clicked prepaid as it was a prepaid contract...and then ...nothing...for weeks... I followed up....crickets....then I wrote a review about the stuff I did not receive...next day I got a call from Vaughn Samsung. He apologized and said both my items would be sent....two days later I received the earpods but no fitbit...I contact Vaughn and Mr Potts...they say no worries it will be sorted....it's not. Another complaint as Telkom blames Samsung...me the customer does not care I just want it fixed... Vaughn calls a third time...he says in the most arrogant tone well I am just calling you to let you know you will not receive the watch...me"What, why?" Well you clicked the wrong button...you clicked prepaid and you on contract....I say yes ...prepaid contract he says...that's not the right box you ticked....and proceeds to say " you should have read the terms and conditions."...I said but I was told what to click, and clearly in nformation was not relayed correctly so you are not fulfilling the contract. I asked where I could escalate it too and he says "it ends with me"...like really...you own Samsung....you decide that I am no longer a customer and as such you should not go the extra mile.... I will not let this go Samsung and Telkom....I cannot....doing so would go against everything right....you guys would not do this to big corporations so why the little guys? You both decided to dig your heals in to prove a point....I on the other hand cannot let this injustice go unchecked....and so the battle continues....please give me the watch you are contractually supposed to....I await your response.
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2023, 18:55
Samsung S22 Ultra Keyboard Issue
Hi there as I am typing here I am struggling, I have some serious issue with my Samsung S22 Ultra, with the keyboard it keeping on typing by itself and closing the keyboard will busy typing, I have tried the reset keyboard option still the same. please help.
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Anonymous
1 reviews | Active since Jan 2020
30 Jan 2023, 18:55
Samsung S22 Ultra Keyboard Issue
Hi there as I am typing here I am struggling, I have some serious issue with my Samsung S22 Ultra, with the keyboard it keeping on typing by itself and closing the keyboard will busy typing, I have tried the reset keyboard option still the same. please help.
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Anonymous
1 reviews | Active since Jan 2020
21 Jul 2022, 11:06
Beware Samsung Care+ Insurance Scam
I bought 2 Samsung galaxy S21 FE 5 G mobile phones on contract from Mobiles Phones Direct on the 20 March 2022. I then took out insurance on each of the phones through Samsung Care + on the 5th April 2022. The type of insurance I took out was called Samsung Care+ Lite and only covered screen damage repairs. I received the certificate of insurance on the 6th April 2022. These insurance policies offered you to pay either monthly or once off. I opted for the once off option as I only needed to pay 59 pounds in total per device and it covered me for 2 repairs a year for two years and there was no excess on the claims. The insurer / underwriter was called Allianz Assistance that was displayed on the certificate of Insurance alongside Samsung Care+. At this time I had paid both premiums up to date, in advance for the two years and thought I was covered in an event that my screen cracked. On the 16 July 2022 my phone fell out of my pocket and onto the floor next to me outside. (about 15cm it fell) and I think it must have hit a small stone on the screen as it created a small chip or dot. I later looked at the screen and a crack had developed from top to bottom where that dot was. I then immediately called Samsung Care+ who told me I now had to pay an access as all of their insurance packages now contained excesses except for the premium package. What happened with Samsung Care+ From my research I found the following had happened Samsung Care+ was using Allianz Assistance as their insurance partner and offered different insurance packages for mobile devices including the Care+ Lite package I was on. It seems they swopped insurance providers to Assurant from the 28th April 2022 and developed new insurance packages. They took away the Care+Lite package at this time. The issue I am facing is that the consultants when looking at the package they do not see the Care+Lite package that I paid for and say im on the Care+ standard package and that I must pay an excess now. I think due to this change in insurance providers as well as their package changes they are completely confused with their product offerings. Nowhere on my insurance document does it show an excess payable, neither does it show terms and conditions apply. Below they have also stated that even after the date of purchase excesses are subject to change. This does not make sense as they never notified me of this at all and even if they did I paid for a product in full for two years that didn’t have any excess. How can they now charge me when I want to claim. Is this not false advertising? What I want if for them to add notes to both of our policies that states we do not need to pay an excess for the claims on the screen.
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Anonymous
1 reviews | Active since Jan 2020
21 Jul 2022, 11:06
Beware Samsung Care+ Insurance Scam
I bought 2 Samsung galaxy S21 FE 5 G mobile phones on contract from Mobiles Phones Direct on the 20 March 2022. I then took out insurance on each of the phones through Samsung Care + on the 5th April 2022. The type of insurance I took out was called Samsung Care+ Lite and only covered screen damage repairs. I received the certificate of insurance on the 6th April 2022. These insurance policies offered you to pay either monthly or once off. I opted for the once off option as I only needed to pay 59 pounds in total per device and it covered me for 2 repairs a year for two years and there was no excess on the claims. The insurer / underwriter was called Allianz Assistance that was displayed on the certificate of Insurance alongside Samsung Care+. At this time I had paid both premiums up to date, in advance for the two years and thought I was covered in an event that my screen cracked. On the 16 July 2022 my phone fell out of my pocket and onto the floor next to me outside. (about 15cm it fell) and I think it must have hit a small stone on the screen as it created a small chip or dot. I later looked at the screen and a crack had developed from top to bottom where that dot was. I then immediately called Samsung Care+ who told me I now had to pay an access as all of their insurance packages now contained excesses except for the premium package. What happened with Samsung Care+ From my research I found the following had happened Samsung Care+ was using Allianz Assistance as their insurance partner and offered different insurance packages for mobile devices including the Care+ Lite package I was on. It seems they swopped insurance providers to Assurant from the 28th April 2022 and developed new insurance packages. They took away the Care+Lite package at this time. The issue I am facing is that the consultants when looking at the package they do not see the Care+Lite package that I paid for and say im on the Care+ standard package and that I must pay an excess now. I think due to this change in insurance providers as well as their package changes they are completely confused with their product offerings. Nowhere on my insurance document does it show an excess payable, neither does it show terms and conditions apply. Below they have also stated that even after the date of purchase excesses are subject to change. This does not make sense as they never notified me of this at all and even if they did I paid for a product in full for two years that didn’t have any excess. How can they now charge me when I want to claim. Is this not false advertising? What I want if for them to add notes to both of our policies that states we do not need to pay an excess for the claims on the screen.
0
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Anonymous
1 reviews | Active since Jan 2020
28 Aug 2020, 21:56
Samsung...biggest dissapointment and scam that exists
If only i had to words to express my disgust with the watered down service i have recieve from this so called multi national billion dollar company called Samsung. For many years i have had samsung mobile phones starting from the Galaxy S2 to the The latest dissapointment of the Samsung galaxy Note 10 plus. You would think that if you spend the money on a top of the line phone like this that you would atleast wont have to worry about any faults seeing that it would atleast be covered by Samsungs so called good warranty? Wrong. This so called warranty is as useless as the sand in the sahara dessert. I had a fault with my charging port with 6 months of purchasing the Samsung note 10 plus. after relentless calls to samsung UK that i had to pay for because i am situated in Ireland they finally decided to organise a pickup to send my phone in for repair. No replacement was offered by them or virgin mobile which is my service provider. I was promised i would have it back withing 7 calander days not even working days and i thought by myself you know what this is not the worst. Sadly a week later when i followed up on this i found out my phone has been delivered to the wrong address and that it might be lost. After spending 4 hours on the phone between samsung Fonefix and Nightline the courier company i kept being told to phone between them which for some reason is now my responsibility? It is now 24 days later and still have no sign of my phone which i am still paying for. The investigations team which promised to get back to me withing 14 days was reluctant to do so and here i am still in the dark... i would tell every person I come across that they should never use this company if they were the last Smartphone provider left on this earth. My company will never use their tech again and i would suggest everyone to write them off.
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Anonymous
1 reviews | Active since Jan 2020
28 Aug 2020, 21:56
Samsung...biggest dissapointment and scam that exists
If only i had to words to express my disgust with the watered down service i have recieve from this so called multi national billion dollar company called Samsung. For many years i have had samsung mobile phones starting from the Galaxy S2 to the The latest dissapointment of the Samsung galaxy Note 10 plus. You would think that if you spend the money on a top of the line phone like this that you would atleast wont have to worry about any faults seeing that it would atleast be covered by Samsungs so called good warranty? Wrong. This so called warranty is as useless as the sand in the sahara dessert. I had a fault with my charging port with 6 months of purchasing the Samsung note 10 plus. after relentless calls to samsung UK that i had to pay for because i am situated in Ireland they finally decided to organise a pickup to send my phone in for repair. No replacement was offered by them or virgin mobile which is my service provider. I was promised i would have it back withing 7 calander days not even working days and i thought by myself you know what this is not the worst. Sadly a week later when i followed up on this i found out my phone has been delivered to the wrong address and that it might be lost. After spending 4 hours on the phone between samsung Fonefix and Nightline the courier company i kept being told to phone between them which for some reason is now my responsibility? It is now 24 days later and still have no sign of my phone which i am still paying for. The investigations team which promised to get back to me withing 14 days was reluctant to do so and here i am still in the dark... i would tell every person I come across that they should never use this company if they were the last Smartphone provider left on this earth. My company will never use their tech again and i would suggest everyone to write them off.
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Anonymous
1 reviews | Active since Jan 2020
5 Oct 2019, 08:00
Samsung Galaxy Developers Platform
Samsung Galaxy Apps Developer Program, My struggles with Google Play Store has been solved by Samsung Developer Programme, Thank you for excellent service giving Android developers like myself to sell and publish mobile apps to your platform, I understand the strictness of the service to accept developers is all due to the reason that quality apps are a must from developers, I am hoping that my startup enterprisewebsites.co.za will grow with Samsung as a brand and reach new audience in China, Europe and more thanks to your service.
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Anonymous
1 reviews | Active since Jan 2020
5 Oct 2019, 08:00
Samsung Galaxy Developers Platform
Samsung Galaxy Apps Developer Program, My struggles with Google Play Store has been solved by Samsung Developer Programme, Thank you for excellent service giving Android developers like myself to sell and publish mobile apps to your platform, I understand the strictness of the service to accept developers is all due to the reason that quality apps are a must from developers, I am hoping that my startup enterprisewebsites.co.za will grow with Samsung as a brand and reach new audience in China, Europe and more thanks to your service.
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2018, 21:34
Samsung S9 Plus
Why NO 256GB Samsung S9 Plus to South Africa?? And only limited colours ?? Youtube Global Launch shows everything, yet we get 50% given to us ?? @SamsungSA @SamsungCareSA @SamsungMobileSA @Samsung @SamsungMobile @SamsungMobileUS @SamsungMobileIN @SamsungMobileME @SamsungMobileCO
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Anonymous
1 reviews | Active since Jan 2020
2 Mar 2018, 21:34
Samsung S9 Plus
Why NO 256GB Samsung S9 Plus to South Africa?? And only limited colours ?? Youtube Global Launch shows everything, yet we get 50% given to us ?? @SamsungSA @SamsungCareSA @SamsungMobileSA @Samsung @SamsungMobile @SamsungMobileUS @SamsungMobileIN @SamsungMobileME @SamsungMobileCO
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