Samsung...biggest dissapointment and scam that exists

If only i had to words to express my disgust with the watered down service i have recieve from this so called multi national billion dollar company called Samsung. For many years i have had samsung mobile phones starting from the Galaxy S2 to the The latest dissapointment of the Samsung galaxy Note 10 plus. You would think that if you spend the money on a top of the line phone like this that you would atleast wont have to worry about any faults seeing that it would atleast be covered by Samsungs so called good warranty? Wrong. This so called warranty is as useless as the sand in the sahara dessert. I had a fault with my charging port with 6 months of purchasing the Samsung note 10 plus. after relentless calls to samsung UK that i had to pay for because i am situated in Ireland they finally decided to organise a pickup to send my phone in for repair. No replacement was offered by them or virgin mobile which is my service provider. I was promised i would have it back withing 7 calander days not even working days and i thought by myself you know what this is not the worst. Sadly a week later when i followed up on this i found out my phone has been delivered to the wrong address and that it might be lost. After spending 4 hours on the phone between samsung Fonefix and Nightline the courier company i kept being told to phone between them which for some reason is now my responsibility? It is now 24 days later and still have no sign of my phone which i am still paying for. The investigations team which promised to get back to me withing 14 days was reluctant to do so and here i am still in the dark... i would tell every person I come across that they should never use this company if they were the last Smartphone provider left on this earth. My company will never use their tech again and i would suggest everyone to write them off.