Wifi not activate after 5 days and being billed.

I ordered a new wifi Package on 6 May 2026 and have to pay upfront for the Internet and to date still waiting on the wifi to be activated and I was sent an invoice on Friday as if I am able to use the Wifi. The service is already billed for wifi that is not active. On whatsapp my chats get closed and nothing is sorted. Today I am chatting to the 6th consultant and day after day I am told that it was escalated and the Tech department will sort this ASAP. It is today the 5th day with no success in getting this problem solved. In the meantime I am not able to respond to any emails that could mean possible business which is very frustrating.