WR
Wayne R
Active since Dec 2014
5
Reviews
0
Industries
Reviews
5 reviews4 weeks ago
Wifi not activate after 5 days and being billed.
I ordered a new wifi Package on 6 May 2026 and have to pay upfront for the Internet and to date still waiting on the wifi to be activated and I was sent an invoice on Friday as if I am able to use the Wifi. The service is already billed for wifi that is not active. On whatsapp my chats get closed and nothing is sorted. Today I am chatting to the 6th consultant and day after day I am told that it was escalated and the Tech department will sort this ASAP. It is today the 5th day with no success in getting this problem solved. In the meantime I am not able to respond to any emails that could mean possible business which is very frustrating.
0 replies
88 months ago
Worst Service Ever
My Husband and I went both for eye-test on Sunday 24 Feb 2019 to Spec-Savers in Tygervalley. My husband used a different Medical aid and both of us never received any feedback. The last communication was on the day of eye test that there is new stock arriving on Thursday or Friday we will get a call to come choose our frames and they need to confirm with the medical aids our benefits. On the 4 March 2019 I called Spec Savers Tygervalley and nothing was done. I was told that I would receive a call back in a few minutes that was between 9-10 the morning at 5pm I receive a call saying that they could not confirm my benefits with the medical aid I must call the Medical aid and give them a call back as the Medical aid does not pick up my details. Please note that till today my husband never received any communication about his information and I did ask that they must check my Husband details aswell and nothing was done. I could only phone the Medical aid this morning and all my details was displaying. I do believe that both my husband and I just received the worse customer service. Please note to date nothing is sorted.
3 replies
100 months ago
By far the worst Customer Service
I opened my account in April 2017 at Edgars Century City the first month installment was about R585 when I wanted to pay my second month payment the installment went up to +/-R890 when I queried the account there was all the financial products Edgars provide on my account that I did not accept or ask for I only asked cell phone insurance to be loaded on my account as that was what I purchased. My account went into arrears because I could not pay the installment that Edgars incurred upon me. This financial products that was placed on my account costs an extra R300 on my expense. I was told to pay the arrears and then they will fix the account. Even after explaining to Edgars Collections Team-leader that the situation I was in was caused by a mistake made on their side they still insisted that I should pay this arrears on the account. I was left with paying the arrears and having a bad credit score for not paying the outstanding installment due which affected my credit for months as I could not get any credit because of this report. They removed the financial products and the collections team-leader called me and advised that the cell phone insurance is still on the account. My phone gave me problems and I took it now in Feb 2018 to Edgars Century city where the consultant looked on the system and confirmed that my insurance is active and took my phone and sent it to the insurance. A week later I called the insurance and they could not find my phone. I had to go to the store to find that the phone was still at the store never sent to Insurance after I received a message 7 days ago that the phone was sent to the Insurance. I had to wait another 7 days without a phone. 2 weeks later the insurance phoned me stating there is no insurance on my account and they are sending the phone back to the store. I went to Zevenwacht Edgars to be assisted and after the phone being dropped twice while trying to get hold of head office the lady on the phone said there is nothing they can do as the insurance was removed from the account last year. I never cancelled my cell phone insurance and not receiving any statements I had no knowledge that it was not on my account .After asking that they listen to all the calls she just said we will forward you the calls but you will wait 7 days. This is by far the worst customer service ever.
1 reply
101 months ago
Not what they win awards for
<div>I was promised excellent service feedback and continual updates and I signed with this company because they won awards for best service but since I signed the bad service started. Continuous phone calls from my side and emails and no response. I reported the bad service numerous times but falls on deaf ears. I even spoke a manager ********** and still nothing is being done about this company's service. My installments is much more than half my income and most of my accounts come back to me now and stating that the accounts was prescribed and this company had no knowledge of that. This means no investigations was made on the accounts and that the people working for this company is not fully equip. I receive emails stating that my payments are in suspense accounts of Creditors cause there is no accounts for me and the more I try to sort this with emails to Debtbusters no one is returning my calls or emails. A lot of empty promises is made and I almost ended up in a mess with my Bond due to Israar that said I should not pay they will take care of it. The Negotiator avoids calling me or dealing effectively with my account after numerous calls and emails I just don't get feedback. It is clear that they have the customer to add to their numbers and don't care about the well being of the customer. I Feel I was mislead into signing with a company that cares nothing about their customers. After receiving an email from a Creditor stating that my account is prescribed Jamie-lee did no follow-up on this account or bring my installment down she says that she will put the account on hold and now we are just waiting. I tried calling but Iam told she will "Call me soon" that was Monday and I emailed and no response. What can be done about this bad service?</div>
1 reply
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)