South African Bureau of Standards
1.8|16 reviews
MS
Michelle S
1 reviews | Active since Member
22 Nov 2018, 14:52
Not a stamp of approval to be proud of.
If you can not trust the company that governs the standards, then the standards itself and the SABS approved stamp that goes with it, blows out the window.
SABS is not a standard of anything to be proud of. Bought foam at Pretoria Foam centre when I refurbished my couches. Hano (the upholstery guy) said that it has a 10 year SABS stamp of approval (guarantee). Even gave me an invoice. After just 2 weeks I noticed that I started sagging, but neither Pretoria Foam Centre, nor Hano wants to take responsibility. I called the SABS fraud line on 0800 007 112 and opened my case. Now more that 13 weeks later I have no reply on feedback from them, even though I have repeatedly called back on the fraud line stating my case number.
Helpful (0)
Replies (2)0
Replies (2)South African Bureau of Standards's replyOfficial
22 Nov 2018, 15:14Michelle, we are sorry to hear about your complaint. We have referred this to our Head of Customer Service who will respond to you. Kind regards.
Best regards,
South African Bureau of Standards's reply22 Nov 2018, 15:14
Official
Michelle, we are sorry to hear about your complaint. We have referred this to our Head of Customer Service who will respond to you. Kind regards.
Best regards,
South African Bureau of Standards's replyOfficial
26 Nov 2018, 13:12Hi Michelle, we have been informed that you are currently talking to our Head of Customer Services and that the matter is under review. We believe that this matter will be resolved.
Kind regards
Kind regards
Best regards,
South African Bureau of Standards's reply26 Nov 2018, 13:12
Official
Hi Michelle, we have been informed that you are currently talking to our Head of Customer Services and that the matter is under review. We believe that this matter will be resolved.
Kind regards
Kind regards
Best regards,