MS
Michelle S
Active since Jul 2009
10
Reviews
0
Industries
Reviews
10 reviews33 months ago
The medical aid with the big pretty shiny building and complete lack of integrity.
I’ve app**** for PMB’s for my profoundly brain injured daughter. She is immobile, non verbal, deaf, have cortical visual impairment, severe scoliosis, kyphosis and dislocated hips, to name but a few of her challenges. Even if you have no formal medical training yourself, it only takes one look and you will understand that we need to utilise many medical specialist. We do everything in our power to make her life as comfortable as possible so that she can make an impact on the world and fulfil her purpose. We go to a physiothe****** and a chiropractor once a week apart for the therapy that I give to her at home, but by May our medical aid savings part is depleted even though we are on the second most expensive plan. This is the 3rd year in a row that I've app**** for PMB’s.The first two year’s applications were accompanied by 30 documents from various doctors and specialist describing my daughters numerous challenges, including scans and MRI’s accumulated over the past 13 years. The first year Discovery did not even reply to my application. The second year, after many hours on the phone, I at least got their decision, which was of course a “we regret to inform you... .” They stated that I may appeal but unfortunately Discovery needs our paediatrician to fill the appeal form which, since our medical aid savings has been depleted, will cost another R1000. This year I received an automated email stating that they will reply within 3 to 4 working days. That was 3 weeks ago. In the meantime I've send more emails to enquire, sometimes met with an automated replying email starting with “dear Mr Invalid” (oh, don’t I know it). I’ve also made many phone calls. Occasionally they promise to find out and call back, which of course they never do. I do keep the names and dates for fun. I also fill their “rate our service” mail with a 1 star and very sad emoji’s and give an explanation but nothing comes from any of that either. I bet Discovery will reply to this HelloPeter post, with the usual "We’ve noted your concerns and we’re investigating the matter” and also a "We’ll contact you with feedback as soon as possible”. A day later they will state "We have been in touch with you to answer your comments” but surely nothing will come from it, as all that really matters to Discovery is their big shiny building in Sandton.
4 replies
56 months ago
Really REALLY bad doctor
For many MANY months I have called, written emails, explained myself to both Dr du Toit's accounting agency, staff at Kloof hospital and his personnel at his practice. They were supposed to write an explanation letter to my medical aid before the medical aid would pay. They bothered me to the extent that I’ve explained that I NEVER EVER WANTED TO HEAR FROM THEM AGAIN and have subsequently blocked their emails and phone numbers. For many months I begged, pleaded just to motivate them to the write the damned letter. Immediately after Sasolmed paid their share, DR du Toit Inc, sent me a statement demanding the very small difference of R205.60, and stated that it is a 150 days outstanding. Really? After I waited 7 months for them to do their part?!?! Their invoice was sent on 11 October and I paid on 12 October. And not even 10 days later their debt collector started sending emaisl and making harassing phone calls to get me to pay some other amount of R281.15 and later changed it to R333.21?
0 replies
56 months ago
Mishandled broken box
My box was definitief dropped, kicked, thrown from a bus, abused and beaten. Everything in it is broken even though it was packed in layers of bubble wrap and butcher’s paper, in a very sturdy box. A cheap courier service with a we-don’t-give-a-damn-about-your-parcel attitude. Wil surely not use then again and neither should you.
0 replies
62 months ago
Never ever take your business banking to FNB
On 25 March I called business online to start an account. But Conrad Julius (from sales) and Boitumelo (from the service department) was full of empty promises and made loads of false claims about the rate of which this account would be operational. Also the name was wrong for the account. Conrad promised that I will receive and email with the necessary documents to fill and sign within 24 hours of my call. After 56 hours I had a conversation with his line manager Lucas Lebelo that confirmed that it was not possible. I started over inside the FNB branch in Herm**** with Brandon Julies that promised that he's the mobile consultant for the branch, but every time I need his help, it is apparently something that I need to do inside the branch like in the stone age when no-one had phones, email and online banking profiles. I wanted a card for the new business and again waited and waited. No sms or call and when at long last the currier called and I AGAIN went to the bank branch itself, it was a card for the wrong account. Bare in mind, the branch does not consist of friendly helpful staff, but grumpy men and woman that makes you print your wait-in-line slip and then shoves you in a corner chair where no-one can here what number the computer operated voice states. The screen is flashing and not always viewable either. (I have all the ticket numbers and even made a video of the monitor and can send this on request) but will post these on FB and other platforms as part of my campaign to warn the public of the horrific service I have received. So next, the branch manager himself promised to have a lookout for the card and promise to call me immediately when it arrives at the branch, which the currier company declared would be the next day. My business is operational by this time, so I am in serious need for FNB to speed up the proses. The next day, out of sheer desperation I come to the branch again. The manager recognises me, but denies his promise of the previous day. But the card is there so I grab and run just to get to the ATM at WhaleCoast mall before the long weekend, but the ATM is out of cash. Again I call business online, leave a complaint, get a reference number but nothing comes from it. Now I'm trying to get an extra cards for my co-owner and another for my employe, but Mohamed Psholoselo and Ranzle (both form business banking) says that FNB will contact me after 10 business days to only start the proses. YES, 10 business days!!! I am not aloud to fill paperwork or give their names and ID's before and need to sit the time out. The reference for this specific call is RT21040757170. I also hoped that my husband's personal banker, Arthur, could somehow speed-up the proses but as he’s on leave, Jason (standing in for him) believed that business banking department is not his area of expertise. He hoped to try, but I just never heard from him again. Back to the branch again. This time I get to be with Leroys Chillies, also asking him to cancel that first initial bank account. He promised it was done, but was later confirmed not to have happened (by his own collegue Ashwell). Then came a time for Ashwell to be the man of the moment and prints a one page document that both the co-owner and the colleague need to fill out and sign. I bring the form back the next day, and Ashwell promises that he will make haste on the issue when he sends it through the business banking. Another week and a half goes by. Now the business banking department states that there is no action or enquiry for extra cards on the timeline for this account. Ashwell now only washes his hands like Pontius Pilate, as apparently this is not his department. He also states that he only works with clients coming into the branch and does not call back. In between, all these actions I have placed many complaints and made numerous other phone calls, and was given empty promises, false hope that my problems would be resolved and spent a lot of time on the secure chat on my online banking profile but neither Lebogang, Itumeleng or Kgotso wants to help. (I have screen shots of these conversations as well and will be posting them on all the platforms). I’ve also had a few we-don’t-care-except-for-the-ATM-cash telephonic conversations with Keith and then his supervisor Mrs November, form the ATM department. And then the interesting phone call from the same branch manager from Herm****, that only shrugged his shoulders and stated :”what can we do?”, in another day’s face to face conversation”. Here are all my complaint reference numbers, just for fun: 2463539, 2461268, 3967164NF, 3961154NF and also conversation ref: RT210407142998. FNB is not a bank that cares for its customers . No-one, not even the branch manager at Herm**** branch, will take responsibility and ownership over a really poor situation. It is a one-line excuse of “we’re sorry for the inconvenience caused” and a passing the buck kind of bank that will have you run and sign papers and make phone calls and post questions and beg for service to the extent of crying. Do not use FNB.
2 replies
68 months ago
In this day and age apparently we still need a cable to connect to a router?
According to MZee at the technical department I need a cable to connect to the router to get an accurate speed-test. I'm working on a MacBook Air that do not have a cable port (this is the 21 century, is it not). If OpenServe is dispatched to fix and find no fault via their connection with a cable directly to the router, apparently I will be charged. When I started my account with Mweb, no-one stated that I'll need a laptop with cable connection abilities, as my test speed will not be accurate with a Wi-Fi connection. I was then transferred to Charlo at the cancelation department, who seriously had an indifferent attitude towards me and my complaint and seriously did not care if I cancel because of horrific service. He gets a salary ever month, why would he be bothered if Mweb looses my business. After many years of being with Mweb, it seems I am in the market for an internet business that actually care about service delivery.
0 replies
88 months ago
Does FNB want to do business with any of us as it surely does not look like it from the service they are giving.
I wanted to open a business account with FNB. They keep asking me for documentation via email, that I HAVE ALREADY SENT. I've also called their Business Banker number ( ********** ), spoke to Ntumpi Simka as well as Ethel Mlisa. The matter is still not resolved. I've also sent emails to their customer care email address without any reply. Their requesting documents email states EITHER OR, which entails that I may mail a copy of document COR 14.1 or COR15 but now they insist (only telephonically, after I CALL THEM, as they never call ME!!!!) that I render COR14.3, which I do not have. Why would their requesting mail state EITHER/OR and why am I making all the phone calls but they do not call, or even reply to my emails. I am frustrated to the point of considering another bank for business. I've posted a Google review and sent emails to the customer care email address but have not received any communication from them. I have also tried numerous times to send a contact me on the FNB website with just an error message that prevents me from sending it.
3 replies
92 months ago
Not a stamp of approval to be proud of.
If you can not trust the company that governs the standards, then the standards itself and the SABS approved stamp that goes with it, blows out the window. SABS is not a standard of anything to be proud of. Bought foam at Pretoria Foam centre when I refurbished my couches. Hano (the upholstery guy) said that it has a 10 year SABS stamp of approval (guarantee). Even gave me an invoice. After just 2 weeks I noticed that I started sagging, but neither Pretoria Foam Centre, nor Hano wants to take responsibility. I called the SABS fraud line on 0800 007 112 and opened my case. Now more that 13 weeks later I have no reply on feedback from them, even though I have repeatedly called back on the fraud line stating my case number.
2 replies
108 months ago
Nauseating service.
<p>Because the branch at Garsfontein is so conveniently close to my home, I usually go there for my hardware related needs, but have always find there service disappointing. Even the managers like Surprise Manyapye, can not keep the simplest of promises of giving telephonic feedback, never mind finding the right product. Walked in yesterday and founded the staff distracted and unfriendly, but soon realised that their manager Ivan Meyer gives them the lead on how to not perform, care or help. Decided to call Builders warehouse's head office to inform them of my everlasting disappointment of their service delivery, just to realise that head office is just a unhelpful. Their empty promises and don't-care attitude that would leave you frustrated. Songeza and Lazola should not work at head office and ALL THE STAFF at the Garsfontein branch should be replaced. But hell, as they say, "the general is the army".</p>
1 reply
115 months ago
Discriminating against special needs child
<p>After paying for my flight tickets, I called and explained that my 6 year old daughter has a profound brain injury and will not be able to sit on a seat by herself. She will need our car chair to be attached to the plane seat. Our car chair was approved by the Federal Aviation Administration (FAA), the Canadian Motor Vehicle Safety Standard, the Civil Aviation Authority of the United Kingdom and meets the European Safety Standards requirements of ECE. I explained that we have all the documentation and the stickers on the seat as proof and that Emirates (with their amazing standard of service) and a couple of other airlines have accommodated us on numerous occasions in the past. We need written approval that Kulula will except the car seat on the plain and that we will be provided the first row (bulkhead seats) in order to attain enough leg room for her when seated in our chair. The first consultant explained that they will not be able to accommodate us on their plane and after I explained the facts involving discrimination against special needs passengers where then she handed over to her superior. Constance said I may apparently only have the bulkhead seats when I pay a special booking fee, even though my child has Cerebral Palsy. I am also still awaiting her reply to allowing the c****at on the plane. As my flight is on 1 January at 7h10 in the morning, it would be unwise to assume that we will be assisted on the day at the airport.</p>
0 replies
137 months ago
Don't trust SUPERBALIST
I ordered a product online but received it damaged. Called the number on there website, and was told that I can not do my exchange over the phone, but had to log in online. I DO NOT HAVE AN ACCOUNT WITH SUPERBALIST. Just made a one time order to try out the sight, not impressed at all. No wander they're not getting the rates up! Tried their live chat, which by the way is not so live at all: \Our agents are not available at the moment"and I was unable to leave a message on it. It seems that their systems are just not up and running. Josh gave me an account to which I was then supposed to give a number that apparently appears on the slip that came with my product... guess what"
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)