Appalling Service

Two days ago, I sent the below feedback/complaint to the SA Post Office's Customer Services mailbox and no one has cared to respond. Clearly client service & client feedback is not a priority to them :

Today I experienced the most appalling service at the Post Office in Kloof Village Mall. I went there to pay for my license disk, the guy at the 1st counter gave me the form to fill in & when I went to the cubicles to fill in the form, there were no pens. I went back to the guy to ask for a pen & he said " the ink on my pen is running out & I need to go buy myself another one". I was taken aback by that (so the whole Post Office does not have any other pen?). The guy did not even bother to get up and check at the back office if he could get a pen for me. I decided to move to the next counter and asked the lady who was sitting there for a pen & her response was " I only have 1 pen" & she didn't even think of making any means to check if she can get one for me. That time there wasn't even anyone in the queue, had she had any client centricity in her, she could have said you may take my pen for now, but as soon as I have a client, I'll take it back. As I was dumbfounded thinking about how far I needed to walk to the parking to get a pen from my car; a lady who's a client who was sitting at one of the cubicles shouted, "Here’s a pen!".

After filling the form in, I went to the first guy again to pay. He asked me "Did you bring a copy of your ID?" I said No; he then said go make a copy downstairs. That time it was my first time at that mall. I had no idea where I needed to go. He just pointed "downstairs" with his finger & carried on with whatever he was doing. I had to go & figure it out myself. I'm shocked that there's still public entities that treat clients like this? In this day & age? It was my first time at this Post Office because I was around the area, and it is definitely the last time. The staff there has no passion for service & it's very sad to see people who don't value their jobs in this manner. Those staff members were so unfriendly & cold and were acting like they were doing us a favor by being there to process our transactions.

S.A Post Office....please train your staff better on client service & please provide stationery for your clients! Time is money...we want efficiency, we want convenience & most definitely we want to be treated like we matter!