NZ
Nqobile Z
Active since Jan 2018
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Appalling Service
Two days ago, I sent the below feedback/complaint to the SA Post Office's Customer Services mailbox and no one has cared to respond. Clearly client service & client feedback is not a priority to them : Today I experienced the most appalling service at the Post Office in Kloof Village Mall. I went there to pay for my license disk, the guy at the 1st counter gave me the form to fill in & when I went to the cubicles to fill in the form, there were no pens. I went back to the guy to ask for a pen & he said " the ink on my pen is running out & I need to go buy myself another one". I was taken aback by that (so the whole Post Office does not have any other pen?). The guy did not even bother to get up and check at the back office if he could get a pen for me. I decided to move to the next counter and asked the lady who was sitting there for a pen & her response was " I only have 1 pen" & she didn't even think of making any means to check if she can get one for me. That time there wasn't even anyone in the queue, had she had any client centricity in her, she could have said you may take my pen for now, but as soon as I have a client, I'll take it back. As I was dumbfounded thinking about how far I needed to walk to the parking to get a pen from my car; a lady who's a client who was sitting at one of the cubicles shouted, "Here’s a pen!". After filling the form in, I went to the first guy again to pay. He asked me "Did you bring a copy of your ID?" I said No; he then said go make a copy downstairs. That time it was my first time at that mall. I had no idea where I needed to go. He just pointed "downstairs" with his finger & carried on with whatever he was doing. I had to go & figure it out myself. I'm shocked that there's still public entities that treat clients like this? In this day & age? It was my first time at this Post Office because I was around the area, and it is definitely the last time. The staff there has no passion for service & it's very sad to see people who don't value their jobs in this manner. Those staff members were so unfriendly & cold and were acting like they were doing us a favor by being there to process our transactions. S.A Post Office....please train your staff better on client service & please provide stationery for your clients! Time is money...we want efficiency, we want convenience & most definitely we want to be treated like we matter!
0 replies
1 month ago
******* Service!
I've been without my chronic medication for 8 days now, thanks to Discovery who does not want to process it, God knows why. I don't know why I'm still with Discovery, honestly I feel like someone who's in an abusive relationship but who just doesn't leave, because for over 15 years I've been suffering on this Medical Aid; if it's not issues with admissions, it's endless issues with dispensing my medication, yet I'm paying every month. I'm emotionally exhausted!! 8DAYS waiting for medication ...EIGHT DAYS! Does this medical aid have any care for the health of it's clients???
2 replies
20 months ago
Multichoice - Appalling Service!
My latest experiences with Multichoice in the past 2 months have been the most horrible ever. Early September I went to their offices in Umhlanga Durban after they incorrectly charged me for my monthly premium. They corrected it and I threafter equested a downgrade from Premium to Compact effective end of Sept. My understanding was that everything was processed & I was going to pay about R600 & some odd rands, close to R700. Today, as I was about to make the payment, I realized I'm supposed to pay R1286. When I checked on their WhatsApp channel for the breakdown, it shows I have 4 insurances, a Premium Subscription of R942 & some balance brought forward of R197. I asked via the WhatsApp channel to chat to an agent, they asked me to type my query for the Agent to attend to it, I've been waiting for the Agent for the past 4hours. I've sent the message twice for the Agent to contact me. I then decided to look for the actual contact no for Multichoice which also was a mission & a half to get and eventually found the No. 031 7102222. I called the number and I spoke to a very *********** & very unfriendly Asanda who did not help me with anything. All she kept saying is that the money I'm charged for is for 4 insurances and she could not explain what the R197 was for. She could not tell me whether the Compact Contract was activated for me or not. She kept saying she knows nothing about Insurance, & I must call the Insurance Dept and ask them, on the number 011 3794000. That number does not even go through. She also said she was going to do a quote for Compact Plan, she then said it will be R918. This made no sense as I was paying R890 for the Premium plan & wanted to downgrade to Compact but she says it will be R918... make that make sense? When I asked how is this possible, she was very rude & cheeky and said phela I never told her I wanted a Contract. I must have been paying that amount for the Premium Plan because I had a contract. I decided to cut the call because she was not only clueless, bug she was very cheeky & very unfriendly. I need someone who knows what they're doing yo give me a call, a I'm not willing to pay close to R1300 just for DSTV, which I barely use, hence I wanted the downgrade
2 replies
21 months ago
Appalling Service
Discovery never fails to disappoint. Literally every year I have to complain about Discovery on this platform. If it's not them not authorizing my hospital admissions, it's issues with my medication. Since they stopped using Medexpress for recurring scripts, getting my meds has been like pulling teeth. I'm not getting notifications for collections anymore. Last time (03 Aug) I had to pay cash because when Clicks tried to process my meds, Discovery didn't allow them because apparently I was only due to get it on the 7th of Aug, which made no sense because my 30days supply had already been finished on the 3rd. Anyway, I decided I'll pay cash. This means my supply should be finished by 3rd Sept, but today I went to Clicks and was told they can't process it because according to Discovery I'm only supposed to collect on the 15th Sept...what ******* is this?? I had to pay cash AGAIN today. Why am I paying so many thousands every month for me to end up paying for my chronic medication from my own pocket? I've had enough of Discovery, honestly. I tried querying this the last time via their Whatsapp channel & I was told I needed to speak to Clicks, Clicks is saying the problem is with Discovery. I'm very annoyed. I need to get another Medical Aid service provider, seriously!
2 replies
40 months ago
Pathetic Service - Discovery Medexpress
I am very frustrated now with Discovery Medexpress Last night I uploaded my script and was told this morning via email that the Doctor’s Practice No was not legible. When zooming the script I had sent, one could clearly see the Practice No, I don’t know why this was not done, I guess the person was just too lazy to use the Zoom button. More so, I’ve been sending the same medication from the same Dr for more than 2 years now, why are they not able to pick up the Practice No from their system? Nevertheless, I re-scanned and re-uploaded the script this morning. Now I’m being told that there’s no Dr’s signature and they cannot process my order??? Why are they not using the script I sent last night as on that one, the signature was clearly visible. The reason why the signature is not showing now is because I tried scanning it in such a way that the Practice No is clearer. I finished my medication and cannot afford not to take it tonight. Can someone who's serious about patient care attend to this and get my medication ordered please! I cannot be sending the same script over and over to the same people the whole day. I'm also tired of forever complaining about one thing or the other everytime I need service from Discovery /Discovery Express...it's ALWAYS a mission
2 replies
42 months ago
Absa Idirect - Apalling Service for such a reputable brand
I registered a claim with Absa Idirect on Monday 19/12/2022 for a small, lousy windscreen claim, till today 28/12/2022, I don't know what's going on with that claim. This is my very first claim with them since I've insured my 2 cars with them more than 5years ago. I've never once claimed & I've never once missed a payment regardless of them increasing my premiums every year while the value of my cars depreciates every year. I have been sent from pillar to post ever since I claimed. I was first told that the claim had successfully registered (Claim 4398966) and would be contacted by PG Glass in the next 24hrs to arrange an appointment for the car. More than 24hrs later... there was no call from PG Glass, I called them again and spoke to Refilwe who at that time I thought was very helpful and she provided me with a PG Glass Order No (4612500) which she said I must contact PG Glass with that no. to book for my car, which I did. PG Glass couldn't locate that order no. for TWO days and I kept on calling them until they eventually located the no. I thought that was the end of my struggle, but NOOO... the guy from PG Glass told me they couldn't book for my car because Absa Idirect informed them something about incorrect car details which made no sense to me as the guys also could not explain what that was about. All he could say was that he needed to request authorization from my Insurer. This puzzled me as I was under the impression that my insurer of over FIVE YEARS had already authorized the claim when it was allocated to PG Glass. I then sent an email to Refilwe & Absa Idirect mailbox querying this. The response I got from Refilwe via e-mail was that she had appointed AUTOBOYS to assist with this claim and that was it. This was on 21/12, I have no idea what that response meant, whether Autoboys was going to give me a call, or whether the incorrect car details issue they were referring to at PG Glass, had been sorted, or whether there was an SLA that they have with Autoboys, what the next step will be, etc. I'm very disappointed and frankly appalled by this service from Absa and I see no reason why I should carry on paying for this insurance going forward. If there was a ZERO star or a MINUS star rating, that's how I'd rate their service.
1 reply
50 months ago
Rude call centre agent follow up
Multichoice had the audacity to respond to my hellopeter complaint about their extremely rude call centre agent on 25/04 by lying and saying they responded to me privately. I have not been responded to since I sent the complaint and today is the 29th. I'm losing more & more trust in Multichoice & am seriously considering disconnecting my DSTV Reply · Delete · 1m Facebook Comments Plugin
1 reply
50 months ago
Rude Call Centre Agent
I'm in total dismay of my experience with the woman from Multichoice's call centre who called me at 12:03pm today from the number 011 064 6569 to sell me some new Explora decoder. The level of unprofessionalism & rudeness was SHOCKING! I dont remember her name, but she's an African woman. I believe the calls are recorded and would like that recording to be retrieved and want to know how she's held accountable. When I told her I wasn't interested and that I wasn't ready, she started being persistent & when I started insisting that I wasn't ready she started shouting at me & asking me why was I raising my voice. When I asked her if she hasn't been trained to respect the client's decision and what her name was, she cut off the call. Firstly I was in a meeting and she never even asked if it was the right time for us to talk, I gave her the opportunity nonetheless; only for her to be that rude. I'm utterly disgusted & appalled and I don't even want to know anything about that Explora anymore after that call. I've been a loyal Multichoice customer for years and after that call I feel like disconnecting my DSTV. As consumers we're spoilt for choice and you'll lose clients if you keep people like her in your call centre. She has no telephone etiquette & no respect whatsoever and I am disgusted! I'm a regional manager for a bank & if I had a staff member who speaks to clients the way she did with me; I'd never keep them in my team.
1 reply
71 months ago
Nandos Pinetown- Shocking service
So we ordered supper at Nandos Pinetown telephonically for delivery...order no. 8620 on Friday 31/07. Just when we were ready to eat, it turned out the order was short delivered, we were missing 1 hotpot. I was so upset, when I called to query this, the very unfriendly lady told me I must come & collect tomorrow...REALLY??? I am hungry now, I want to eat now, I paid for the delivery because I did not want to drive because I was exhausted from having a hectic day at work, and I did not want to cook for the same reason. The next thing she said oh, they don't do deliveries, I must have ordered from another branch and she gave me another branch's no...0317011863. This was the same no. that was on the slip. How was I to know this as I had called their call centre and told them.I wanted to order from St Johns Pinetown. Anyway, when I called the no, the automated voice said they were closed. I ended up cooking from 20:00...I was sooo upset, by the time I was done I had lost my appetite...I hate Nando's...I've had numerous experiences with them messing up my orders a couple of times specifically in Pinetown, but this was the last straw Nxaaaa!! Nandos Pinetown is just RUBBISH!!!!!
0 replies
75 months ago
Discovery - Apalling Service
I've had a string of bad & negative experiences with Discovery, but this time they outdid themselves☹. They have no care or regard for patient/client wellbeing...non whatsoever. I was supposed to collect my chronic medication from Clicks and happened to collect it late, by that time I was told that they have returned it. When I called tge call centre I was told that I needed a new script because my current one has expired. I told then that my Dr is not open and I won't be able to get the script and besides, the meds that I need, should have no bearing on the fact that my current script has expired as they fall under the old script. The woman who helped me had NO interest in the fact that I will go for DAYS without my chronic medication, instead she kept on blaming me for not collecting them on time. Yes, I know I should have, but if only she knew the circumstances I found myself under in the past 3 to 4 weeks, she wouldn't be this judgemental. On top of that I told her I was in hospital for the whole of last week and I really cannot afford not to take my meds. She showed no willingness to assist me. I will go for days or even weeeks without my chronic meds, because my Dr is not available, God knows for how long, and Discovery couldn't care less, yet I'm paying so much every month to get decent health care. They did not even try to give me other options, this is actually a matter of life and death as my health depends on these meds, yet I'm told that I must just sort myself out. I'm apalled and disappointed and disgusted beyond words.
3 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
14 (100%)