Refusing to update the ITC records

Refusing to update the ITC record. The amount was debited from my bank account for the April payment which successfully went through and that has been confirmed with the loan statement that I received from them.

I have been asking them to please update the ITC records as it is reflecting that the last payment was in March. Their agent has refused to accept this mistake on their part and kept on telling me that the payment only cleared on the 1st of May on their side. The fact remains that the monthly instalment was paid therefore the records should be updated to true reflection without a fight. So they are just happy with damaging ITC score for their customers, what a worse business practice!!!