SA Home Loans Insurance
1.1|54 reviews
DL
Devina L
1 reviews | Active since Member
27 Mar 2026, 12:57
SA HOME INSURANCE MAJOR NO NO!!!!
We suffered a severe and traumatic event due to the hail damage, only to be met with indifference, poor communication, and slow, inefficient service from SA Home Loans. There is absolutely no sense of urgency, empathy, or genuine care for the client. This experience has added unnecessary stress to an already difficult situation. SA Home Loans has failed us at a time when support and efficiency were critical.
Poor Workmanship and Lack of Quality Control – SA Home Loans Insurance Repairs
I am extremely disappointed with the quality of workmanship provided by contractors appointed through SA Home Loans for our wardrobe repairs.
The cupboards have been installed completely misaligned — some sections are noticeably higher and others lower — with visible gaps along the walls. The finish is untidy and unacceptable, clearly showing a lack of skill and attention to detail. There was also no proper supervision or quality control, which is evident in the poor end result.
After the original wardrobes were removed, we even had to push and motivate the contractors ourselves just to have the walls treated with damp seal paint — something that should have been standard practice, not something the client has to request.
It feels like SA Home Loans prioritises the cheapest quotes over quality workmanship, allowing substandard contractors to complete jobs without accountability. As a result, we are left with work that is far below acceptable standards in our own home.
Summary: The overall experience has been frustrating and disappointing. Instead of restoring our home, the process has created additional stress and left us with poor-quality finishes. SA Home Loans needs to take responsibility for the contractors they appoint and ensure proper supervision, quality checks, and a standard of work that clients can trust.
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Replies (2)DL
Devina L's updateReviewer Update
27 Mar 2026, 13:57Unfair Claim Rejection and Poor Client Treatment – SA Home Loans
I am extremely disappointed with SA Home Loans and the way our claim has been handled.
After going through a stressful situation and submitting a valid claim, we simply asked questions to better understand the process and the outcome. Instead of receiving clear answers and support, our claim was approved, then we were told we must fix it ourselves, then it was rejected and we were accused of fixing the wood damage ourselves, which is completely unacceptable.SA home loan claimed assessor said wood was damaged on entertainment area, assessor claim it was not from them. Sa home rejected the claim when my husband asked the claims assessor questions, my husband took picture of the damages, The wood is not rotting from the above, as per pictures, Sa home loan is opting for a cheap fix option of sanding the wood and vanishing which we are refusing.
Claim/Complain/reject department is allowed any timeline to come back to you, when a claim is rejected
Please do yourselves an honesty favour in life, take insurance with Santam, they are professional and they resolve your issues, by weighting out facts, not always in your favour but they are fair
Clients should not be penalised for asking questions or seeking clarity — especially when dealing with insurance matters that directly impact their homes and finances. This behaviour shows a lack of transparency, poor communication, and no regard for the client’s situation.
It feels as though SA Home Loans is more focused on avoiding payouts than assisting customers in times of need. There is no empathy, no accountability, and no willingness to properly engage with clients.
Summary:
We experienced a traumatic event, followed by frustration, confusion, and ultimately a rejection of our claim simply for asking questions. This is not how a reputable insurance provider should treat its clients. I would not recommend SA Home Loans based on this experience.
I am extremely disappointed with SA Home Loans and the way our claim has been handled.
After going through a stressful situation and submitting a valid claim, we simply asked questions to better understand the process and the outcome. Instead of receiving clear answers and support, our claim was approved, then we were told we must fix it ourselves, then it was rejected and we were accused of fixing the wood damage ourselves, which is completely unacceptable.SA home loan claimed assessor said wood was damaged on entertainment area, assessor claim it was not from them. Sa home rejected the claim when my husband asked the claims assessor questions, my husband took picture of the damages, The wood is not rotting from the above, as per pictures, Sa home loan is opting for a cheap fix option of sanding the wood and vanishing which we are refusing.
Claim/Complain/reject department is allowed any timeline to come back to you, when a claim is rejected
Please do yourselves an honesty favour in life, take insurance with Santam, they are professional and they resolve your issues, by weighting out facts, not always in your favour but they are fair
Clients should not be penalised for asking questions or seeking clarity — especially when dealing with insurance matters that directly impact their homes and finances. This behaviour shows a lack of transparency, poor communication, and no regard for the client’s situation.
It feels as though SA Home Loans is more focused on avoiding payouts than assisting customers in times of need. There is no empathy, no accountability, and no willingness to properly engage with clients.
Summary:
We experienced a traumatic event, followed by frustration, confusion, and ultimately a rejection of our claim simply for asking questions. This is not how a reputable insurance provider should treat its clients. I would not recommend SA Home Loans based on this experience.
DL
Devina L's update27 Mar 2026, 13:57
Reviewer Update
Unfair Claim Rejection and Poor Client Treatment – SA Home Loans
I am extremely disappointed with SA Home Loans and the way our claim has been handled.
After going through a stressful situation and submitting a valid claim, we simply asked questions to better understand the process and the outcome. Instead of receiving clear answers and support, our claim was approved, then we were told we must fix it ourselves, then it was rejected and we were accused of fixing the wood damage ourselves, which is completely unacceptable.SA home loan claimed assessor said wood was damaged on entertainment area, assessor claim it was not from them. Sa home rejected the claim when my husband asked the claims assessor questions, my husband took picture of the damages, The wood is not rotting from the above, as per pictures, Sa home loan is opting for a cheap fix option of sanding the wood and vanishing which we are refusing.
Claim/Complain/reject department is allowed any timeline to come back to you, when a claim is rejected
Please do yourselves an honesty favour in life, take insurance with Santam, they are professional and they resolve your issues, by weighting out facts, not always in your favour but they are fair
Clients should not be penalised for asking questions or seeking clarity — especially when dealing with insurance matters that directly impact their homes and finances. This behaviour shows a lack of transparency, poor communication, and no regard for the client’s situation.
It feels as though SA Home Loans is more focused on avoiding payouts than assisting customers in times of need. There is no empathy, no accountability, and no willingness to properly engage with clients.
Summary:
We experienced a traumatic event, followed by frustration, confusion, and ultimately a rejection of our claim simply for asking questions. This is not how a reputable insurance provider should treat its clients. I would not recommend SA Home Loans based on this experience.
I am extremely disappointed with SA Home Loans and the way our claim has been handled.
After going through a stressful situation and submitting a valid claim, we simply asked questions to better understand the process and the outcome. Instead of receiving clear answers and support, our claim was approved, then we were told we must fix it ourselves, then it was rejected and we were accused of fixing the wood damage ourselves, which is completely unacceptable.SA home loan claimed assessor said wood was damaged on entertainment area, assessor claim it was not from them. Sa home rejected the claim when my husband asked the claims assessor questions, my husband took picture of the damages, The wood is not rotting from the above, as per pictures, Sa home loan is opting for a cheap fix option of sanding the wood and vanishing which we are refusing.
Claim/Complain/reject department is allowed any timeline to come back to you, when a claim is rejected
Please do yourselves an honesty favour in life, take insurance with Santam, they are professional and they resolve your issues, by weighting out facts, not always in your favour but they are fair
Clients should not be penalised for asking questions or seeking clarity — especially when dealing with insurance matters that directly impact their homes and finances. This behaviour shows a lack of transparency, poor communication, and no regard for the client’s situation.
It feels as though SA Home Loans is more focused on avoiding payouts than assisting customers in times of need. There is no empathy, no accountability, and no willingness to properly engage with clients.
Summary:
We experienced a traumatic event, followed by frustration, confusion, and ultimately a rejection of our claim simply for asking questions. This is not how a reputable insurance provider should treat its clients. I would not recommend SA Home Loans based on this experience.
SA Home Loans Insurance's replyOfficial
30 Mar 2026, 06:41Hi Devina. Thank you for taking the time to share your experience with us. We are truly sorry to hear about the distress caused by the hail damage incident and, more importantly, the frustration and disappointment you have experienced during the claims and repair process. We have escalated this matter to the relevant team, who will contact you today.
Warm Regards
The SA Home Loans Team
Warm Regards
The SA Home Loans Team
Best regards,
SA Home Loans Insurance's reply30 Mar 2026, 06:41
Official
Hi Devina. Thank you for taking the time to share your experience with us. We are truly sorry to hear about the distress caused by the hail damage incident and, more importantly, the frustration and disappointment you have experienced during the claims and repair process. We have escalated this matter to the relevant team, who will contact you today.
Warm Regards
The SA Home Loans Team
Warm Regards
The SA Home Loans Team
Best regards,