DL
Devina L
Active since Jul 2019
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
SA HOME INSURANCE MAJOR NO NO!!!!
We suffered a severe and traumatic event due to the hail damage, only to be met with indifference, poor communication, and slow, inefficient service from SA Home Loans. There is absolutely no sense of urgency, empathy, or genuine care for the client. This experience has added unnecessary stress to an already difficult situation. SA Home Loans has failed us at a time when support and efficiency were critical. Poor Workmanship and Lack of Quality Control – SA Home Loans Insurance Repairs I am extremely disappointed with the quality of workmanship provided by contractors appointed through SA Home Loans for our wardrobe repairs. The cupboards have been installed completely misaligned — some sections are noticeably higher and others lower — with visible gaps along the walls. The finish is untidy and unacceptable, clearly showing a lack of skill and attention to detail. There was also no proper supervision or quality control, which is evident in the poor end result. After the original wardrobes were removed, we even had to push and motivate the contractors ourselves just to have the walls treated with damp seal paint — something that should have been standard practice, not something the client has to request. It feels like SA Home Loans prioritises the cheapest quotes over quality workmanship, allowing substandard contractors to complete jobs without accountability. As a result, we are left with work that is far below acceptable standards in our own home. Summary: The overall experience has been frustrating and disappointing. Instead of restoring our home, the process has created additional stress and left us with poor-quality finishes. SA Home Loans needs to take responsibility for the contractors they appoint and ensure proper supervision, quality checks, and a standard of work that clients can trust.
2 replies
2 months ago
Warning!!!!! , don't use booking .com
Absolutely terrible experience with Booking.com. -6904476860 I am beyond frustrated and disappointed with how this situation has been handled. On the day of arrival, the property owner of The Grove in Ballito (92B Compensation Road) abruptly cancelled the booking after apparently closing the property — leaving me stranded with no accommodation and no proper support. To make matters worse, Booking.com allows the property owner up to 30 days to issue a refund, even in cases where the guest is clearly not at fault. This is completely unacceptable. Why should customers suffer and wait for their money when the service was never delivered? The property owner has been completely unresponsive, ignoring emails and calls, and has still not refunded me for accommodation I never used. It feels like there is zero accountability. What is even more disappointing is Booking.com’s lack of urgency and responsibility in resolving this matter. Instead of stepping in and protecting their customer, they hide behind policies and leave you to deal with unreliable property owners on your own. I trusted Booking.com to provide a secure and reliable booking experience — but this situation has proven otherwise. Customers should not be left chasing refunds or dealing with negligent hosts. Booking.com needs to take responsibility, hold property owners accountable, and stop allowing situations like this to drag on at the expense of paying customers. I would not recommend using this platform unless you are prepared to deal with poor support and the risk of losing your money.
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)