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Runway[sale].co.za
Unclaimed Business
|3.4|20 Reviews (last 12 months)|This business does not respond to reviews
Runway[sale].co.za
Unclaimed Business
|3.4
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Runway[sale].co.za receives sharply divided feedback. Satisfied customers consistently praise specific agents like Carla, Roxanne, and Kira for attentive query resolution, alongside affordable pricing, quick deliveries, and pleasing product quality. However, a recurring theme among dissatisfied shoppers centres on incorrect or undelivered orders, prolonged refund and return delays, unresponsive email and call support, and frustrating experiences with the courier collection process. Tone of agent interactions appears inconsistent, with some customers describing rudeness while others highlight exceptional professionalism, suggesting service quality varies significantly by individual interaction.
Performance(last 12 months):
Trustindex Rating
4NPS Score
80Very Likely
TrustIndex
4
NPS Score
80
Recommended: Very Likely
Review Distribution
3.4|20 Reviews
Sep '25 - Aug '26
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTN
Thuliswa N
1 reviews | Active since Sept 2025
6 May 2026, 18:00
myRunwaySale, wrong order delivered and delayed delivery!!!!!!
myRunwaySale delivery times are 1-5 days, I placed an order on the 30 April 2026 app and website said "payment received" even on Monday when I checked it still said "payment received" Had I not called about my order I wouldnt have received it at all, I would have still been thinking that its coming. On 5 May 2026 I called to ask when will I get my delivery and they confirmed that I would get it in a day or two which is great news. I get home and my pacakage is waiting for me to be opened. myRunwaySale packed an incorrect order and I mentioned to the lady I spoke to that I needed those items for an event that I have for the weekend and now I am stressed out as to what to do and this is not the first time they have done this. I am really frustrated and tottaly annoyed - I wont be recommending myRunwaysSale to anyone anymore nor use it myself. Disappointed !!
Helpful (0)
|Replies (0)TN
Thuliswa N
1 reviews | Active since Sept 2025
6 May 2026, 18:00
myRunwaySale, wrong order delivered and delayed delivery!!!!!!
myRunwaySale delivery times are 1-5 days, I placed an order on the 30 April 2026 app and website said "payment received" even on Monday when I checked it still said "payment received" Had I not called about my order I wouldnt have received it at all, I would have still been thinking that its coming. On 5 May 2026 I called to ask when will I get my delivery and they confirmed that I would get it in a day or two which is great news. I get home and my pacakage is waiting for me to be opened. myRunwaySale packed an incorrect order and I mentioned to the lady I spoke to that I needed those items for an event that I have for the weekend and now I am stressed out as to what to do and this is not the first time they have done this. I am really frustrated and tottaly annoyed - I wont be recommending myRunwaysSale to anyone anymore nor use it myself. Disappointed !!
0
Replies (0)SM
Sipho M
1 reviews | Active since Jul 2024
4 May 2026, 08:33
STAY AWAY FROM RUNWAY
Stay away from the runway!!!! I returned my parcels to run on the 02 of April 2026. It is the 4th May 2026, and my return is still not processed, and I am still not refunded. Despite reporting this to Runway several times, they claim they are not involved; it is between the courier company and me. This is their own courier available on their return options.
Helpful (0)
|Replies (0)SM
Sipho M
1 reviews | Active since Jul 2024
4 May 2026, 08:33
STAY AWAY FROM RUNWAY
Stay away from the runway!!!! I returned my parcels to run on the 02 of April 2026. It is the 4th May 2026, and my return is still not processed, and I am still not refunded. Despite reporting this to Runway several times, they claim they are not involved; it is between the courier company and me. This is their own courier available on their return options.
0
Replies (0)PM
Philile M
1 reviews | Active since Oct 2012
10 Apr 2026, 11:26
Exceptional service and professional conduct
A huge shoutout to Carla (MyRunwaysale) - thank you for the exceptional service I received regarding my order query from when I first contacted you. My exchange items were delivered within 24 hours of the collection, and I truly appreciate your professional conduct and timely responses throughout the process. Thank you again for all your help.
Helpful (0)
|Replies (0)PM
Philile M
1 reviews | Active since Oct 2012
10 Apr 2026, 11:26
Exceptional service and professional conduct
A huge shoutout to Carla (MyRunwaysale) - thank you for the exceptional service I received regarding my order query from when I first contacted you. My exchange items were delivered within 24 hours of the collection, and I truly appreciate your professional conduct and timely responses throughout the process. Thank you again for all your help.
0
Replies (0)MA
Motlalepule Asare-Marfo
1 reviews | Active since Mar 2009
9 Apr 2026, 08:32
Over the moon
Great price. The items on my order are more beautiful than expected. The delivery was hassle free . Everything was communicated as it should.
Helpful (0)
|Replies (0)MA
Motlalepule Asare-Marfo
1 reviews | Active since Mar 2009
9 Apr 2026, 08:32
Over the moon
Great price. The items on my order are more beautiful than expected. The delivery was hassle free . Everything was communicated as it should.
0
Replies (0)LZ
Lindiwe Z
1 reviews | Active since Apr 2024
21 Mar 2026, 21:33
Return issue Resolved
Was recently charged a collection fee for an incorrect item that was delivered. I expressed my dissatisfaction in this regard to MyRunwaysale squad, as I felt its unfair to be charged for the return when the fault was on their end for delivering something I did not order. Low and behold the issue was resolved swiftly with no hustles. My account was credited back full amount of item returned. Thanks to Roxanne for your Rockstar assistance and prompt responses,im greateful. Thank you MyRunwaysale, you guys Rock..
Helpful (0)
|Replies (0)LZ
Lindiwe Z
1 reviews | Active since Apr 2024
21 Mar 2026, 21:33
Return issue Resolved
Was recently charged a collection fee for an incorrect item that was delivered. I expressed my dissatisfaction in this regard to MyRunwaysale squad, as I felt its unfair to be charged for the return when the fault was on their end for delivering something I did not order. Low and behold the issue was resolved swiftly with no hustles. My account was credited back full amount of item returned. Thanks to Roxanne for your Rockstar assistance and prompt responses,im greateful. Thank you MyRunwaysale, you guys Rock..
0
Replies (0)MS
Michelle S
1 reviews | Active since Feb 2026
19 Feb 2026, 19:22
Excellent service
I was pleasantly surprised by the service I received from the team. My query was tended to promptly and to my satisfaction. The quality of the products were excellent. Delivery was quick and sooner than expected. I'll definitely shop at Runway again.
Helpful (0)
|Replies (0)MS
Michelle S
1 reviews | Active since Feb 2026
19 Feb 2026, 19:22
Excellent service
I was pleasantly surprised by the service I received from the team. My query was tended to promptly and to my satisfaction. The quality of the products were excellent. Delivery was quick and sooner than expected. I'll definitely shop at Runway again.
0
Replies (0)LS
LESIBA S
1 reviews | Active since Feb 2014
6 Jan 2026, 14:30
Terrible service and they lie
Very disappointed their service and lies.I locked a return and chose 24 for them to collect .On the 24th I receive a message that the parcel was not collected due to parcel not ready which was a big fat lie.they don't respond to emails and they also dnt answer calls and I'm sitting here stuck with two pairs of big shoes.im definitely not gonna buy from them again but I want my refund and they must take their parcel.very frustrated
Helpful (0)
|Replies (0)LS
LESIBA S
1 reviews | Active since Feb 2014
6 Jan 2026, 14:30
Terrible service and they lie
Very disappointed their service and lies.I locked a return and chose 24 for them to collect .On the 24th I receive a message that the parcel was not collected due to parcel not ready which was a big fat lie.they don't respond to emails and they also dnt answer calls and I'm sitting here stuck with two pairs of big shoes.im definitely not gonna buy from them again but I want my refund and they must take their parcel.very frustrated
0
Replies (0)ZD